3/27/26
RUN!!! ROACHES EVERYWHERE
RUN. BUILDING WIDE ROACH INFESTATIONS. My experience at Los Altos has been EXTREMELY disappointing. I would not recommend these apartments to anyone, especially at the prices they charge for what they advertise as “renovated” units (worst renovation I've EVER seen).
From the start, there have been constant issues. The gates are frequently broken, trash areas overflow regularly, and rodents and raccoons are often seen digging through the waste. The internet goes out almost daily, and I receive... outage notifications every other day.
Inside the unit, the problems are even worse. The counters are very old and VERY poor quality There is visible mold, and my AC had to be replaced after I moved in (something that should have been completed beforehand if the unit was truly renovated). None of the faucets were replaced and are literally falling apart from mold damage... There is a building wide roach/pest infestation affecting multiple buildings. I’ve dealt with this for four months, despite multiple treatments and even having my apartment bombed. The issue persists because they continue moving new residents in without completing proper building wide treatment or follow up. Roaches are even visible outside on stairwells, and many residents appear to be moving out because of it.
Maintenance is another major concern. Work orders often go unresolved unless you constantly follow up. You may receive emails saying repairs are scheduled, but nothing happens without repeated reminders. There are ongoing leaks throughout the unit bathrooms, sinks, washer hookups, and the refrigerator area. My kitchen floor had to be replaced due to water damage and concern about structural deterioration. I also delt with a broken washer for a few weeks to the point where I needed to borrow one from another vacant unit until my own washer could get fixed! I noticed that maintenance crews often swap the "fixed" appliances from one unit to another rather than fixing the root issue.
On top of everything, there is frequent police presence at night, often blocking traffic and adding to an overall feeling of instability in the community.
Overall, the property is poorly maintained, management does not properly address serious issues, and the living conditions do not reflect the premium pricing. This has been a stressful and frustrating experience, and I strongly urge prospective renters to look elsewhere.
Review from Apartments.com
Property Manager at Los Altos at Altamonte Springs responded to this review
Hi there,
Thank you for sharing your detailed feedback. We’re truly sorry to hear about the extensive challenges you’ve faced, this is clearly not the experience we want for our residents.
We take concerns about maintenance, pest control, and... overall property conditions very seriously. It’s clear that repeated issues with repairs, appliance replacements, and building-wide treatments have caused significant frustration, and we regret the stress this has created.
Your comments will be shared with our team to review processes and ensure improvements are made to prevent similar situations in the future. If you’d like to discuss your experience further or need assistance, please reach out directly to us at the office so we can assist you directly.
Warm regards,
Mia - CustomerService@udr.com
