Vista at Lost Lake

Thank you Luis for excellent service! Fast, honest and reliable!!

Management has done an outstanding job reinventing itself. We look forward to the numerous activities that they sponsor for the community. The maintenance staff is top notch. When we submit a maintenance request we always get service in a timely fashion. Luis, Justin and the rest of the staff are always on there A game. Great job guys!

Leasing office staff are truly terrible. Not only is there staff constantly changing but there is a huge lack of communication between them. If you go in to ask one person working they claim to “write it down” or “put it in the system” but nothing will ever get relayed so you end up never getting your issue resolved. Speaking of issues, almost everyone’s washer is broken. I live on the first floor and I can hear when my third floor neighbor down the hall is washing clothes. My washer as well as... my neighbor next to me washer jumps and thrashes around when I’m the spin cycle. My security alarm has never worked since the day I moved in. Today is October 21 2024 and I moved in December 1 2023. I have constantly asked for my alarm to be fixed and they will visit and say “I’ll be back with a part” but never return. I have three lights that don’t work and a fan that doesn’t turn on. Every time I ask for it to be fixed they say they make a work order and I’m never answered. I’ve sent email after email to the front office and nothing is returned. I constantly call the front office due to a new infestation that has occurred. The front office NEVER answers, so as a last result I walk over to the leasing office and have to wait HOURS to be addressed. With my 4 month old son as you can imagine it is very hard to do that. Oh also the power constantly goes out, they’re constantly turning off the water for hours at a time for “testing” The front gates are almost never closed or locked. And when you use the back gate be careful. I got into an accident right at the back gate due to half of it being closed and the other car not seeing me while going through the wrong side. RUN FROM THESE APARTMENTS. At least until there is proper staff and maintenance because it’s miserable living here. Read More

Recently stayed in the Corporate Suite for training purposes. Lush Landscape with beautiful views. The staff was very accommodating and greeted us with a smile!

I love my new apartment. Thank you so much Mel. She was very patient. Answered all of my questions and was flexible with my schedule. I had a few personal unexpected events happen prior to move in, Mel was empathetic, kind, professional and made adjustments to help facilitate my complicated out of state move. The management team was wonderful and went above and beyond.

I found an apartment that instantly feels like home, thanks to Mel and the stellar management team at Vista at Lost Lakes.