Quantum Apartments

If you’re looking for a place to truly call home, this is not it.The management at this building is extremely disappointing. Communication and customer service seem to be completely absent. Phone calls and emails go unanswered, and when you go to the office, it is often unattended for hours at a time. There is a clear lack of accountability and concern for residents.The condition of the property reflects this neglect. Hallways are frequently dirty and often smell like dog urine. Even basic... cleaning practices are subpar the elevators are sometimes mopped with what appears to be a dirty, foul-smelling mop, which only makes things worse.
Maintenance response times are unacceptable. Something as simple as an air filter replacement can take up to a week or more to be addressed.
Parking is another major issue. The gate is consistently broken, allowing unrestricted access to the property. Although parking is assigned, there is no enforcement anyone can park in your space. Management has never clearly communicated any policy or provided signage on what to do when unauthorized vehicles take up spots that residents pay for.Mail and package handling is equally problematic. Packages are frequently lost or stolen, often left in large, disorganized piles in the lobby. Finding your delivery can take an unreasonable amount of time—if you’re lucky enough to find it at all.Overall, the building suffers from poor management and a complete lack of basic customer service. The staff appears disengaged and unresponsive, which creates a frustrating and unpleasant living experience. Read More

Do not move here. If I could give this building a 0 out of 5 stars, I would.

The management is not just poor , it is unacceptable, from onsite staff all the way up to corporate. Maintenance routinely closes requests without actually resolving the issue. I had a floor-to-ceiling window leaking for five months, which I reported over 20 times before it was finally addressed. Had I not stayed on top of it myself, there would have been significant water damage and mold in the unit. When I asked for... any form of compensation, one manager laughed, and another told me I was “basically just a number.”

Safety is another major concern. Over the past year, the garage door was broken for approximately eight months, allowing unrestricted access to the stairwell and building. More recently, the front door has also been broken and frequently left open, allowing anyone to enter. In the final five months of living here, as a single woman, I often went to sleep not feeling safe.

The move-out process was just as bad. I was charged a fee to use the elevator to move out something that is not stated anywhere in my lease. I understand reserving the elevator and loading dock, but charging tenants simply to move out is absurd. I was also told I would be charged for painting unless I painted the entire unit myself. No walkthrough was offered, I was informed that maintenance completes it on their own. Because of this, I documented everything with videos and am now waiting to see what bill Quantum sends.

There is nothing positive I can say about this building other than its location. The lack of accountability, poor maintenance, safety concerns, and unreasonable move-out practices are the exact reasons I moved out two weeks ago. I do not recommend living here. Read More

Poor Management, Noise, and Zero Communication !
I’m a current resident at the QUANTUM Apartments
Living here has been nothing but frustrating. The manager changes constantly, and none of them stick around long enough to make any real improvements. Emails and phone calls regularly ignored—don’t expect to get a response or have your issues resolved. To make things worse, there’s loud noise coming from the lounge almost every other weekend and management does nothing about it. And on top of that... the parking garage looks like a Public parking everyone can get access is frustrating when you come back from work late at night and you need to park 2 block away because there is no parking on the building and any control
of who parks inside the building.There’s no consistency, no accountability, and no respect for residents. Avoid this place if you want peace of mind. The building itself has potential, but the way it’s run makes living here frustrating and disappointing. I wouldn’t recommend it to anyone unless there are serious changes in management. Read More

I have lived at the Quantum Apartments for a few years now. The building, maintenance, and apartments are all great. However, there was a severe lack of leadership and major turnover at the management level. That has all changed now!!!!!

Stephanie came in, took charge, and now everything is running top-notch. Thank you, Stephanie! At the end of the day, it doesn’t matter the cost or the unit - you want to feel comfortable knowing there’s strong leadership. Stephanie provides that, and it’s made... a HUGE difference.

Thank you again! Read More

The new management team here at Quantum from Eric, the regional manager and Kim, the assistant manager are a breath of fresh air at the property. Also honorable mentions, is Edgar and Danielle their focus on the resident experience and helping whenever my partner or I need something.