Grand Central

Live almost 2 years here and things have gone down so miserable. People aren't picking up after there dogs. Building A is always disgusting. Always something spilled in the elevator or in the hallway. This is supposed to be a non smoking community yet people still whatever they want to without caring. This is the 4th management company since I've lived here and I'm hoping things will be better.

Save your time and money and don’t move into this complex. I’ve been here three years and the amount of turnover we have all watched through the front office employees, managers, and maintenance is uncanny. You pay for all these amenities that never work. They advertise 24/7 amenities, yet they all get locked at 5 pm when the office closes. The front gates are always broken and open, allowing for homeless people to roam through the complex as well and dig through our trash in the dumpsters. The... pool heater, hasn’t work since last year in September of 2024. It is now February of 2025. When asked why they can’t fix the heater, they told us it was costing too much money. They refuse to turn on the propane lines, so we can never use the firepits nor the grills to cook out. The package room is never working correctly so delivery people just leave your packages out in the open for anyone to take. They can’t even figure out how to put toilet paper or more soap in the restrooms in the front office. The hallways are disgusting, there is dog poop all over the courtyard because the front desk people refuse to provide our valet trash service with doggy bags so no one can pick up probably after their dogs. If you put in a maintenance request, goodluck. They also have a severe mold issue that they refuse to acknowledge. If you tell them, they accuse you of bringing mold with you to the apartment. Why would anyone in their right mind bring items or clothing with mold in them?And don’t even think of going into the office to ask for any help or answers, because you will have your head bitten off, if they are even there. Half the time the front office is left open with no one there. And when they do put up a sign that they are away from the front desk, they put a sign up that says please enjoy a snack or drink while you wait, well you turn around the the snack area is always empty. Their answer? Not in the budget. Save yourself a bunch and look somewhere else. (Provided pictures because they try and cover everything up!)

I wrote this review to google, and the owner responded saying they wanted to address my concerns. Well, as you can imagine, I called and never received a response from any manager.
If you call, they never answer, if you email, good luck! And they hide EVERYTHING, if I can post pictures I will. If not please go look at my google review with ALL the evidence. Read More

This place has amazingly customer service and turns a upside down frown to a big smiling face because these people truly care about you especially ALEX he the best !