MAA Mandarin Lakes

I have lived here 5 years and I can say every review that I have read is 100% accurate. MAA is very strict on their late rent policy which can get pretty hefty, really fast and they are not willing to work with you. To them, this is not a community, it's a money bank. Very plain put, these apartments are falling apart. I have had water come down from my ceiling twice now. My light in the hallway fell and it proceeded to stay like that all night with live wires after making an emergency… maintenance request. They will tell you to replace your blinds if they are even slightly broken or they charge you $30 per set. Paint has chipped off the walls. When I moved in, the bottom of the cabinet under the kitchen sink was sunken in and has never been replaced. These apartments are very far from "luxury" especially for the price and multiple car break-ins throughout the years. Maintenance is honestly a hit or miss. Sometimes they fix it but most of the time, it is just patchwork. Garbage is a consistent issue. It piles up and it's disgusting. I am finally moving after all these years and I cannot wait. Read More

Mold, roaches, unsanitary condition trash compactor located at the entrance of the complex. 2 month turn around on maintenance request, phantom maintenance request in order for management to gain access. Zero notification to inform tenants entry was made. Be prepared for management to go through personal items unrelated to physical structure of apartment. And zero upgrades with high rent prices and fees. When they mention upgrades, they are talking about 1/8 of the complex grounds.

We just moved in though they had us sign a lease to move in the 26th and the location wasn't available until the 28th. When we showed up to move in on the 26th the roided up guy that came to the door seemed more interesting in instigating a fight than assisting in figuring out what was wrong. Our washer and dryer weren't here on movein and we still had to remove doors so they'll fit and be usable. They claim there's a fee for pet waste that I need to know how it applies since I've had many… neighbors dogs outside leaving piles in the walkway without their humans cleaning up after them. We have had to stay on top of them about documentation wording, and there has been a bug issue though that's supposed to have been part of why we couldn't move in on the original date. Read More

I have lived on an MAA property for 3 and a half years now and all I can say is beware. MAA is touting their properties as luxury apartments and that couldn’t be further from the truth. There are 3 properties owned by then around me and the two I don’t live in look similar so I can only assume that the insides of the apartments are similar as well.
I can say they do one thing right, just as any other managements company would do, collect their money from their tenants. Don’t be a day late on… your rent payment because there’s an additional $100 late fee disguised as something else.
They also send a maintenance person to come look at the requests you submit. But that’s pretty much it. They look at it and say someone else will come fix it. There’s no notice as to when this other party is supposed to come and fix the issue, they just show up and hopefully you’re home when they do.
Just remember they expect you’re rent to be paid on time but when it comes to maintenance issues it’s whenever is convenient for them.
I had water leaking from my ceiling and it took about 2 weeks for a contractor to come out and “fix” it. The contractor showed up with no noticeable markings about who he was or what company he worked for. He got on the roof and patched what he thought was the problem. However that resulted in worse leaking down my wall that I didn’t realize because it was happening behind the drywall. It wasn’t until a much worse rain storm that the water started seeping out and onto my shelf that held family photos.
Additionally, the opposite end of the building I live in caught on fire in January 2022. It is now November 2022 and they are just now starting to repair all the damages. Now I understand it takes time to coordinate contractors and everything but this just seems like a long time to just start a project. And the day they stated they started leaving roofing nails and trash all over the the place. They even left enough for me and my kids to collect over the weekend. Then when I went to talk to the management about it I asked the name of the contractors and they became very apprehensive about it. Telling me it would be taken care of when all I asked was the name of the contractors because they continually show up with out any markings about who they are. Read More