6/3/25
Poor management, Health Risk
I’ve lived at Station House for five years. For the first few, it felt like home; well-managed, clean, and safe. That changed when the new property manager took over. Since then, the decline has been obvious. It seems like costs are being cut across the board, and it’s the residents who are paying the price. The biggest concern is the growing presence of German roaches not just in units but crawling through public hallways and shared spaces. There’ s no real pest control program anymore, and the... infestation has gotten out of hand. These issues include, but are not limited to: 1. Persistent roach infestation and lack of a proper pest control regimen, which creates an uninhabitable environment and health risk. 2. Recurring air conditioning failures due to refrigerant leaks, two repairs in 12 months. This has driven up my utility bills and made the apartment miserable during warm months. 3. Lack of security, especially the access door on the third floor of the garage (by the crosswalk), which is always unlocked and allows anyone into the building. 4. Garage gates that work intermittently, leaving residents and their vehicles exposed. 5. Amenities in disrepair, like broken grills, non-functional fire pits, and a water leak in the atrium in my unit that countries to leak on my office equipment . 6. Unreliable elevators and frequent false fire alarms, which have triggered major anxiety for my daughter. 7. Critical safety lapses, such as no emergency lighting in stairwells during a power outage this past July. I fell during that blackout and injured both shoulders. What makes it worse is the management. The property manager is never seen walking the property. Try to raise concerns and you’ll be told she’s too busy and that you need to email her. Yet I’ve witnessed her being immediately available and over-the-top friendly with some residents particularly those who are Hispanic. It’s hard not to feel like equal treatment isn’t a priority here. I’m giving my 30-day notice. After five years, it’s disappointing to leave under these conditions, but this is no longer a safe or healthy place to live. I truly hope ownership steps in and addresses the management and maintenance issues before more residents are forced to walk away.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Station House At Lake Mary responded to this review
Michael, thank you for taking the time to share your feedback. We are disheartened to hear that your living experience has not been a positive one and that you’ve encountered a variety of concerns during your time in our community. We want to assure... you that we value all our residents and take any concerns about fairness and treatment very seriously. Our community is built on principles of respect, and equal treatment, and our staff is deeply committed to fostering a welcoming environment for everyone. We wish you the best as you move forward in your search for a new home.