The Park at Verona New

All the reviews with issues are true, this is from experience. Front office is not professional and not there/reliable. Pest infestation problem upon arrival. Leaking roof also. They don’t answer phones, office is usually lock, trash over flow at dumpster, entrance gate always opened, and there’s fees for everything but it’s not worth it. Buildings need renovated.

Before reading, please understand I lived at this complex for over five years and I am generally very patient and understanding.

The maintenance team and location are really one of the only reasons the Park at Verona deserves two stars. You will be close to most things lakeland has to offer, but you’ll be trading quite a bit for this.

The office staff changed more times than I can count during my stay, and most employees were not helpful during their time. My move in team never followed up... on needed paperwork to sign off on the condition of the apartment and would not answer any email or call to follow up.

During my years there, trash was a constant battle as dumpsters and compactors are somehow broken at least twice a week leaving trash literally piling up into the driving areas and bringing in opossums, raccoons and other pests. This was never resolved in the five years I lived there.

The staff, when called, would not answer. I tried calling at different times of the day for various issues and my calls would go unanswered for the entirety of the day- messages were not returned. This was frustrating many times as less than two minutes of communications could have solved my questions.
When I desperately needed someone to speak to, even a in person visit to the office revealed no help. Often, anyone with the ability to answer in question was out. A simple question like, “Can I have a move out form?” Took 2-3 business days. It makes no sense, because there truly are not that many people moving in/out/wanting tours.

A major reason I moved in was to have access to the lake, and a place to store a small boat. Without warning, the complex suddenly decided to charge a monthly fee for a boat parking spot, and the ramp was locked. Again, when I tried to call, a staff member would say “I’m part time- I can’t tel you anything.” And I was never given any direction on this.

After moving out, I tried contacting the complex multiple times to ensure I was paid up on any cleaning fees etc. I was never contacted back about this and then told I owed money within a short period of time with the threat of a collection.

TL;DR- Don’t waste your money. The office staff is always “out” or unavailable and you will be written off if you have a question about anything other than maintenance. The property is only kept clean in the front to draw in new tenants and the apartments are nothing special. I would not recommend the complex to anyone at this time. Read More

Nothing gets repaired!!! No matter how often you put in work orders! Housekeeping is a joke!!! Mold problems, Raw sewage problems and ROACH problems! You name it and these apartments have it as far as problems go! Roads don't drain properly, Garbage piled up at trash bins, Sidewalks with food and trash all over them, Leaks everywhere in apartments, Leak stains all over ceilings, Live roaches and ants in apartments, problems with sewage drains in apartments and problems with the air... conditioners!.......Just awful, and the office staff do NOTHING about any of it regardless of how many times you go talk to them! My lease will be up soon and I will be out of here!!! Worst year of my life living in this complex! Oh and my apartment was NOTHING like the clean model they show you when you check this place out, so beware! Read More

They don’t care, nothing gets fixed... you put a work order in, it takes months to get addressed, they delete the tickets out of their system and I have to re-enter the ticket. Maintenance is a joke and doesn’t actually fix the problem when they do show. Then the office puts it off instead of figuring out a solution. Just so over this Mold infested apartment. I’m over the police activity. I’m over the entire situation. I can buy a home, and it would still be more adorable and much more worth it... than living in this dump. The staff is extremely rude and not customer friendly. They need to put money into this place and change a lot. You can’t put glitter on poop and expect it to be better.... Read More

Awesome staff
Awesome neighbors
Awesome location...thus sayeth Awesome Alice, AMEN!