Cypress Longwood

My daughter had just been released from the hospital with pneumonia. We live on the 3rd floor with no elevator, carrying hospital bags, and got locked out. I called the office, explained everything — sick child, heat, third floor — and was told someone would come. No one came.

Then they said “policy” changed and I had to drive to the office, show ID, get a spare key, go back upstairs, unlock the door, then return the key. I did all that — the key didn’t work. I called 8+ times. No answer.

I... drove back and found the office locked while both leasing agents rode around laughing in a golf cart. When they finally returned, they claimed a “maintenance emergency,” which leasing agents don’t even handle.

I asked them to come make sure the new key worked. They said “policy” didn’t allow it. After I mentioned I used to work for ZRS, suddenly one agreed — contradicting everything.

When she unlocked the door, she said:
“Your door is now unlocked, see?”
I said I wanted the regional manager’s name. She replied:
“You worked for ZRS — you know not to cause a scene.”

I never caused a scene. My sick daughter was sweating outside in 90-degree heat because they ignored calls and locked the office.

The property manager later defended all of it, saying staff “followed policy.” I read the policy myself — none of what they claimed is actually written. She admitted the “maintenance emergency” wasn’t real: one agent was opening a self-tour door, and the other picked her up because she didn’t want to walk back.

Meanwhile, my daughter waited outside in the heat.

They don’t care about residents, families, or emergencies.
I won’t be quiet about this.
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I have lived at Alta Cypress for almost 3 years, and I have to say it has been an ABSOLUTE PLEASURE!! Having never lived in an apartment community before, I was a bit leery about what to expect, but the management staff and maintenance team have been truly amazing.

My lease ended yesterday, and I have go say it is bittersweet. If home is where the heart is, then the staff at Alta Cypress has so much heart that they make this property a beautiful place to call home!

This place is full of fake reviews. It's a market strategy. There's cops here alot, cars being messed with, loud rap music from 6pm - 5 am . No parking. Sketchy people, drug heads and lots of noise. This place is. Bad it looked great but renting a room here was a bad idea it's literally the hood a lot of times.

I love the layout of the apartment. It is modern & suite my taste of elegant living. I love the view of the fountain. Pedro & Ray are very courteous & friendly & made me feel at home

Very nice complex, well maintained and luxurious amenities!! Would highly recommend this place as your new home!!