6/19/26
Runnnnn
Moving here has been a complete nightmare and an incredibly frustrating experience. On move-in day, the apartment was totally unacceptable—it was filthy and not ready at all. They claims to 'spray' and prepare the units, but the place is infested with frogs and mosquitoes. To make matters worse, major appliances and structures are broken: the oven is broken, the cabinets are ruined, and even the space underneath the cabinets is completely broken. Outside, the property is dirty and neglected. On... top of all these structural and sanitary issues, they still haven't provided me with my mailbox key, making me lose access to time-sensitive, important mail. Instead of fixing their own massive mistakes and addressing basic move-in essentials, they are quick to monitor trash on my very first days and issue warnings. Management's communication is extremely poor, and they clearly do not care about residents once the lease is signed. Avoid this place at all costs if you expect a clean, functioning home and professional service
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Point at Naples responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize that your move-in experience did not meet the high standards we strive to provide. We understand how frustrating it can be to encounter maintenance concerns and delays... during what should be an exciting time.
Our team is actively working to address all reported maintenance items as quickly as possible and is committed to ensuring every resident has a safe and comfortable home. We also understand the importance of timely mail access and appreciate your patience as we work through the mailbox process. Additionally, our community receives regular pest control services, and we encourage residents to report any concerns so they can be addressed promptly.
We value every resident and never want anyone to feel unheard. We would appreciate the opportunity to speak with you directly, review each of your concerns, and provide updates on any outstanding items. Please contact our management office at your earliest convenience so we can continue working toward a resolution.
Thank you for your feedback, as it helps us improve both our communication and our service.
