Brookside (Hallmark)

I have been living at Brookside for about five years, and because I have enjoyed living here, I decided to transfer to a larger unit. Unfortunately, the turnover experience has been very disappointing and has made me second-guess my decision to move.

The unit was not properly turned over before I moved in. The kitchen cabinets were in very poor condition and looked like they needed to be replaced. I had to track down the maintenance supervisor myself after a GRU employee advised me that the... cabinets should be replaced.

My front door is also in poor condition. I have to hold it tightly shut just to lock it properly, and the paint is peeling badly. In addition, the interior doors in the unit do not even match the door hinges, which reflects the lack of attention given during the turnover process.

A maintenance technician informed me that a new mirror had been ordered for my children’s bathroom. However, after seeing that I had attempted to make the current mirror work, it seems the replacement was no longer considered necessary. I still expect the new mirror to be installed, as originally promised.

I feel that I am paying too much money in rent to live in a unit that was not properly prepared and made ready for a new tenant. In my previous unit, I had very few issues. My only major concern was when the apartment flooded and the carpet was never replaced. Other than that, my previous unit was well maintained and I was very satisfied.

I am requesting that these issues be addressed as soon as possible. I would appreciate a response regarding when the necessary repairs and replacements will be completed. Read More

I’m currently living here and the place is a mess to put it nicely. Don’t get your work order done in a timely manner if at all. Been waiting for the a/c to get replaced for over a month. Took a week to get window units after calling the district person living in Orlando. Management is a complete joke and should be shut down. This place is horrible.

I moved here in 2018 I have seen about 3 different property management companies and a host of property managers. Grass not getting cut, no pest control, Work orders in the system for CB over 6 months. And these are tax credit homes some of them. No one in office to help. It’s just bad light have been out in the Parkin lot since hurricane Ian hit

After they change the administration the apartments look nasty!! Trash every where!!

I have lived at Brookside Apartments for 6 years and honestly, it’s been great! Brookside is located in Jonesville, just far enough, from the hectic areas of Gainesville. The property is well maintained, as management is always updating and making improvements. My two bedroom is huge, with plenty of storage space. Thankfully, I’m able to have my own washer and dryer. Throughout the years, the staff have always been helpful and courteous, yet, there’s a professional difference with our present... Community Director, Krista and Assistant Community Director, Brynea. They’re kind, respectful, professional and very helpful, but, Now the Rules are ENFORCED. That’s totally New! I don’t see riff raff loitering, especially when it’s a family community. Raun and Cliff, whom maintains each Brookside unit, excel in their craft, are prompt and finish the job depending on the situation, within the first call. It’s outstanding to live at a complex where the whole staff are accommodating, they help you feel welcome and all are noticeably proficient. All positive aspects, to why I continue to live at Brookside Apartments. Kim S. Read More