Encore Metro at Millenia

Do not rent!!

From the day I moved in, the apartment had a strong urine smell that I had to clean myself. Dog urine has continued to leak from the balcony onto my screened porch multiple times. I also endured constant severe noise from above: heavy stomping, banging, ball throwing across the floor for hours, dogs barking/fighting, and screaming — often late at night and early morning. I submitted over 24 timestamped videos.

Management claimed there were no dogs and the liquid was “just water... ,” even though a maintenance supervisor confirmed there is a dog (actually two dogs that are rarely seen). The disturbances got noticeably worse after every complaint. Only after I escalated to regional leadership and the CEO’s office did the noise suddenly stop.

I am not the only tenant complaining about noise issues — other reviews mention the same problems. I was forced to move out on June 1 after less than 90 days. It appears management is protecting the upstairs tenants, possibly due to personal relationships, instead of enforcing the lease.

I expect management will reply with another generic response claiming they “addressed the issue,” but the evidence and timeline speak for themselves. Read More

When I moved in, there was a strong urine smell throughout the apartment. I had to purchase my own air filter, replace the toilet seat, mop the entire place thoroughly, and deal with a washer and dryer that did not work properly from the start. These issues made the initial move-in very difficult.

The ongoing noise disturbances from Unit 4212 above me—including constant stomping, banging, clacking, dragging sounds, dogs fighting, and screaming—have continued since day one despite multiple... emails and numerous videos sent (including recent ones showing my dog Bubba reacting in fear). This has significantly impacted my quality of life and mental health.

I previously wrote a very fantastic review for the community because I wanted to be positive, but the persistent problems have made it hard to maintain that view.
I appreciate that Community Manager Tiana has been responsive and is actively working on addressing the noise issue with additional notices. She is the only one who has shown consistent effort to help.

However, the combination of poor initial unit condition and the unresolved noise has left me very dissatisfied overall. While I appreciate that Community Manager Tiana has been responsive and is actively working on the noise issue, the front desk lady and assistant manager have been very crude whenever I raise concerns — they often respond with attitude and no help. I hope management can improve move-in readiness, staff professionalism, and better enforce quiet enjoyment for all residents. Read More

Came across this complex on accident and it had truly been the best thing that could’ve happened. The leasing office staff, the floor plans, the prices. Everything has been 10/10

I’ve had a good experience living at this apartment community. The property is well maintained, the staff is responsive and professional, and the location is convenient. Overall, it’s a comfortable place to live and I’d recommend it to others.

Grato Ambiente, seguro y confiable. De seguro un buen lugar para vivir.