Marina SOL

I’ve been a resident here for over a year. I love the office staff. The maintenance team are very friendly and complete work order as well. This has been a great experience.

I moved to Sandstones in January on 2023 and contrary to the reviews my experience has been pleasant. The staff are always friendly and eager to help.

Upon move in
• No air filter
• No fire detector
• Windows not sealed and gnats everywhere
• Hole in wall behind guest toilet
• front door was not sealed and could see completely underneath the door and to the right of the door away from the hinges.
• Patio door was not sealed and could see completely underneath the door and the door was also cut unevenly at the bottom
• All antenna ports in the wall were painted over
• 6 sockets in total are loose and nothing stays plugged in
• 2 sockets... don't work.
• Dead water bugs around water heater
• Master bedroom drain had a deadorant plastic jammed in it.
• Storage room doesn't lock and still had painters tape on door handle on inside
• Mailbox was broken and the key didn't work.
• Cracks in shower wall in master bedroom that have water in it
• Cracks in shower floor in master bedroom
• Hump in carpet leading to master bedroom just outside of guest bedroom door
• Closet doors in both bedrooms don't open and close.
• Cabinet underneath sink doesn't stay closed.
• Came with water bugs as well as roaches
After move in
• Ac goes out once a month takes them a week to fix it. Maintenance will also lie that they fixed stuff when they didn't so have to Follow up like crazy.
• Office staff is incompetent and very rude
• Office voice mail system doesn't even work.

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Save your money.
Also I was told there was no ground floor units available since I have a 3 year old daughter with a broke leg and it'd be easier to carry her. Then when I moved in I realized that was a lie and I was the only tenant in my building!!
Upon move in here's the stuff I had to deal with.
• No air filter
• No fire detector
• Windows not sealed and gnats everywhere
• Hole in wall behind guest toilet
• front door was not sealed and could see completely underneath the door and to the... right of the door away from the hinges.
• Patio door was not sealed and could see completely underneath the door and the door was also cut unevenly at the bottom
• All antenna ports in the wall were painted over
• 6 sockets in total are loose and nothing stays plugged in
• 2 sockets don't work.
• Dead water bugs around water heater
• Master bedroom drain had a deadorant plastic jammed in it.
• Storage room doesn't lock and still had painters tape on door handle on inside
• Mailbox was broken and the key didn't work.
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Where do I begin? Maybe I should start with the management office. While they were friendly in person, there were many times where I simply could not get in contact with management. No one there would respond to my emails or phone calls when I had questions or concerns about the property. With the reviews I’ve seen about this complex, I’m going to assume that those employees began to just ignore their clients because the office was continually receiving complaints.

Second, the actual apartment.... The back door does not shut all the way, which may explain the bug infestation problem (gnats and giant cockroaches everywhere). One of the showers shot out the faucet after a week of use. The same sink in that bathroom began to clog and was unusable for months (until we hired our own plumber). The dishwasher broke after 2 months and was leaking water into the kitchen and living room. Speaking of flooding, the pipes in the building have got to be some of the WORST I’ve ever dealt with. Not only did the dishwasher leak, but the water heater room has busted pipes that drip onto the floor. As we speak, water is seeping through the floor’s trim and is flooding the entire living room (I’ve mopped it up so many times that I stopped caring to do so).

The above maintenance problems would not be an issue if the complex had a maintenance team that was RELIABLE and RESPONDED to our complaints. I should not have to hire someone on my own accord to fix problems with said complex’s abhorrent structural design. Does the office and MMG just expect their PAYING clients to live in these conditions? Seems so.

I hope whoever reads this takes my review to heart. You can find other places in town for about the same price and I would recommend doing so. I’ve lived here for 9 months and I would sooner move to literal Hell. Read More