Polo Glen Apartment Homes

The management is horrible. We've lived here between 2 different apartments for about 4 years. Things have gone wayyyyy downhill since the current management took over. The most recent problem is a rat infestation by the trash compactor. They have been getting into people's cars and apartments and the management has refused to properly address the problem that has been going on for months now. Among other issues, the apartments are not properly insulated so if you live in an upstairs unit,… your downstairs neighbors will be complaining about noise even if you are not loud at all. The complex claims to be "updated" however about 50% or more of the units are still not updated and those have terrible carpet, windows, and appliances. The dishwashers in particular are next to useless even though they are "new". I have had to have the A/C completely replaced 3 times within 4 years and multiple times where they've had to fix it. There are constant issues with plumbing, water pressure, and hot water. The "heated" pool has not been heated in 3 years. The heater or thermostat is not turned on or it's broken and they won't fix it. The pool is unusable in the winter and too hot in the summer. The grills on the pool deck are broken, and instead of fixing them or replacing them, they just threw charcoal in and said it's now a charcoal grill... Also the fireplace, fire pit and TV on the pool deck have all been broken for over 3 years. The playground is a serious danger to kids, it is fully rusted and there is sharp metal protruding everywhere, it's needed new mulch and a good pressure was for over 4 years. The "dog park" is a disaster, everything in it is broken and it's so poorly maintained that it looks like a bomb went off. The entry gates never work and they constantly have issues with them instead of just replacing them. The landscaping has gotten terrible over the last few years. If you live in a unit next to Fiske, the traffic noise is awful because of the lack of insulation and old windows. The biggest issue is that the management is extremely difficult do get in contact with, and when they do call you back they refuse to fix problems. Regarding the rats, we have contacted the police dept, the sheriff's department, the health department, code enforcement, animal control, and FWC, and they have all told us that there is nothing they can do and that this is responsibility of the complex. Read More