Westlake Apartment Homes

DO NOT MOVE HERE !This property demonstrates a complete lack of professionalism and accountability. I had a pest control issue where the vendor stated a follow-up treatment and inspection would occur. It did not.
Management then claimed the matter was “completed and finalized” without notifying me and ignored every request for clarification in writing. Fees, however, were applied promptly.
The pattern is clear: collect payment, avoid communication, and dismiss the tenant. If you expect... transparency, follow-through, or basic respect, this is not the place. You will be nothing but a dollar sign to Westlake. They have treated me like pure trash. These apartments are not even that nice. Trust me save yourself the headache and don't move here.
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Infested with roaches which they don’t care about, they literally told us each building had an infestation. Gate never works so you’re locked out and visitors are as well. MOLD IN THE CEILINGS. This place charges you anything because they are money hungry.

This is a terrible place to live. There are serious pest issues that management doesn’t seem to care about. If you choose to live here be prepared to have ants and cockroaches crawling all over your apartment and ants infesting your car from the trees outside. Sure, you can request pest control inside but it doesn’t make a difference. If your car gets infested good luck because all management will tell you is that pest control sprays outside once every three months. They are not willing to have... it sprayed more often.

If you have a mold allergy I highly suggest renting elsewhere. There is mold growing in the vents of my unit and I have been sick everyday because of it. I told management and they did absolutely nothing about it. In fact, they closed my request online without even coming to take a look or make an effort to resolve the issue.

The valet trash is a joke. The pick up service leaves trash bags behind all the time. The hallways are always filled with leaky bags of trash so beware of the rancid smell you’ll encounter on your way to your unit.

Please don’t waste your money on this place. They charge way too much for what it’s worth. Don’t be intrigued by the word “luxury” because this place is far from it. It’s absolutely disgusting and management doesn’t care about you at all. Find some place else that actually cares about their property and tenants. Read More

Charged us for a bunch of stuff after we moved out. None of which made any sense - freezer frosting, interior dishwasher piece chipped. I am looking for a negative star rating to rate these people. All that we as tenants can do is clean and not harm/damage the appliance. Ridiculous charges were imposed. This community is crawling with pests and roaches everywhere and no response will be there even if you raise multiple requests for these issues. This is a horrible place to live in and we... honestly could not wait for the lease period to end to move out! The management never responds to emails and NEVER responds to voicemails and even if they do they are so RUDE. They are pathetic and very hard to deal with. I would never recommend this place. DO NOT rent from these guys, they do not value any of their customers/tenants. Read More

If you can even get into the gate (whenever they want to keep it open or open it) you’ll come in and see PILES of trash to your left and straight ahead you can find the pool that’s never open. Now you can make a left or a right and see trash in the hallways and in front of apartments don’t worry if you didn’t catch the left side you can catch it the next day (or the following week) because the trash would still be there. Now if you can finally find parking in front of your destination you can... finally see the LAVISH LIFE. I guess the “LUXURY” part is really the rent cost because everything’s outdated! And don’t worry about feeling secure… its 24hr ROACH INFESTED SECURITY in and out of your apartments making sure you and your families are ok! Plugs only work on one side of the house but I don’t understand because things are ALWAYS SPARKING (it’s probably because of roaches coming out of our outlets). A/C BROKE, Hot water tank BROKE (it even set on fire twice), they told us to install our own Air Filters and light bulbs with 8ft ceilings. They know apartments are infested and will tell you they don’t know it’s a problem.. give you pest control every other week (whatever they’re spraying is obviously not working) and they come and spray ONLY the kitchen and bathroom when the apartments are INFESTED! It’s so frustrating because when I move I cannot take anything with me, I’ve only been here a year and traveled over 1200 miles to start over now it’s happening again! And of course there’s no response from REAL management! save your time and money RUN FROM HERE. Read More