2305 at Killearn

I am not the kind of person to spend my time writing negative reviews but I cannot express the psychological and financial turmoil this property has put us through over the past year, and I hope to spare others from experiencing the same. Our air conditioning broke a year ago, it has yet to be fixed despite having eleven work orders put in and ten of them “completed”. We have been in constant contact with them and been lied to repeatedly about parts being ordered, when things will be fixed, the… alleged reasons the work hasn’t been completed, and several times were told it was fixed when it wasn’t, so we tried to run it on good faith and have probably made the leak increasingly worse. The parent company of this property, West Shore, is often (probably fairly) given most of the blame, but the management office and maintenance team are still responsible for lying to our faces all this time. We have been through three management teams since the AC broke and every time it seems like one of them is making headway on the problem, a new team arrives and for some reason has to start from total scratch. Even once one stays for a while they appear to have short term memory loss as you have to re-explain the problem you’ve been telling them about every week for months. We have had flooding from upstairs units never addressed, holes in the window that leaks when it rains never addressed. Now we have literal mushrooms growing out of our walls and who knows how many spores we’ve breathed in before those arrived. So many apartments here sit empty and decrepit that you’d think they’d make an effort to retain the residents that pay rent on time every month, but as far as I can tell they’re happy to let all the units empty and rot into the ground so they don’t have to do any work. The office hours as stated are never adhered to, always come in late and leave early if they come in at all, and both of us have missed work multiple times to try to get in contact with these people. On top of all this we were asked to apply to re-up our lease early last year, offered $200 off rent to do so, and then were not given a lease to sign until we demanded a copy of it to determine our rights several months later. Do not rent here if you value your sanity or don’t love being surrounded by a level of incompetence and disregard that is frankly impressive. Read More

If I could give no star I would. They’re going to say they’ll reach out to you. But they don’t, these “responses” are copy and paste just to save face. I’ve had NOTHING but issues since moving into my apartment. It’s only been a year. No bedroom door for the first 3 months, LEAKS every few months, FLOODING, NO AC. The fan blade flew off my ceiling and hit my daughter while she was asleep. I’ve reached out to “corporate” multiple times. They do not value their residents OR their employees. These… people working for them hear residents complain EVERYDAY but they can’t do anything about it!!! The area is GREAT, but it’s not worth the stress. Westshore is trash. If you haven’t signed your lease yet, I advise you to look elsewhere. Read More

The day my husband and I were supposed to move in (Friday 8/23/24), we got a call from the apartment saying that the move-in date had to be pushed back to the following day (Saturday 8/24/24) because they were replacing the carpets, moving furnitures, and "cleaning up". But after everything was done, the manager, Ryan, said that if they had missed anything to make a list for them to be completed monday... by the time we arrived and start moving in, we found out that there were tons of roaches,… waterbugs, and wasps outside!! My husband immediately sent an email to the managers. We had to spend the night at a hotel with my in-laws. There were already roaches in our bags of clothes and boxes! There's a huge hole under the bathroom and kitchen sink, the dishwasher isn't even screwed in all the way and is rusted and dirty, the air filter was disgusting and black, there's a HUGE wasp nest right outside the balcony doors and multiple on the staircases! MY HUSBAND GOT STUNG TWICE WHILE MOVING OUR MATTRESS UP THE STAIRS! We made the list, and since the office was closed Sunday, my husband and I bought all kinds of sprays, traps, bug bombs, and roach tablets to try and get everything under control until Monday. We had to find a hotel until then because we were NOT comfortable sleeping in an infested room. Monday, we walked into the office and gave Ryan the list. We explained everything and we were told that someone will deal with the bugs first thing Tuesday morning around 830am before working down the list. I had to take off work during all of this to help my husband clean, spray, and find a place to stay. Tuesday morning, we got up early and wanted to make sure that there was someone actually there to take care of the bugs. We both literally waited until 12pm and then decided to get some lunch until 1. After lunch, we were told that the apartment was sprayed while we were gone??..... we stayed one more night at the hotel just to be on the safe side and came back Wednesday to check the place. We were going to try and sleep in our apartment for the first time since we moved! My husband decided to check the edges of the matress...THERE WERE BEDBUGS ALL OVER! We decided to sleep at a friend's house that night. Thursday, my husband had to deal with the office, who finally hired a professional pest extermination service. But the office scheduled an appintment for NEXT TUESDAY because they didn't want to pay an additional fee for a sooner date! Read More

From just the tour, everything looked great! The day my husband and I were supposed to move in (Friday 8/23/24), we got a call from the apartment saying that the move-in date had to be pushed back to the following day (Saturday 8/24/24) because they were replacing the carpets, moving furnitures, and "cleaning up". But after everything was done, the manager, Ryan, said that if they had missed anything to make a list for them to be completed monday... by the time we arrived to pickup the keys and… start moving in, we found out that there were tons of roaches, waterbugs, and wasps outside, it was already too late to talk to the office by then because the office was closed!! My husband immediately sent an email to the managers. We had to spend the night at a hotel with my in-laws because the roaches and waterbugs were crawling everywhere. We had to grab some of our clean clothes and there were already roaches in our bags of clothes and boxes! There's wasp nests on the stairs and MY HUSBAND GOT STUNG TWICE WHILE MOVING OUR MATTRESS UP THE STAIRS! We made the list, and since the office was closed Sunday, my husband and I bought all kinds of sprays, traps, bug bombs, and roach tablets to try and get everything under control until Monday. We had to sleep at a hotel. Monday, we walked into the office and gave Ryan the list and was told that someone will deal with the bugs first thing Tuesday morning around 830am before working down the list. I had to take off work during all of this to help my husband clean, spray, and find a place to stay. Tuesday morning, we got up early and wanted to make sure that there was someone actually there to take care of the bugs. We both literally waited until 12pm and then decided to get some lunch until 1. After lunch, we called to check up on the arrival time of the guy that was going to take care of the bugs. We were told that the apartment was sprayed while we were gone?? Wednesday we were going to try and sleep in our apartment for the first time since we moved! Around 12am, we checked along the carpet around our matress and my husband decided to check the edges of the matress...THERE WERE BEDBUGS ALL OVER! We decided to sleep at a friend's house that night. Thursday, my husband had to deal with the office, who finally hired a professional pest extermination service. The inspector came, and saw everything, But the office scheduled an appintment for NEXT TUESDAY because they didn't want to pay an additional fee for a sooner date! Read More