5 West Apartments

I’ve been living at 5 west for 3 years and it’s pretty awesome. I have a renovated unit on the 4th floor- the grounds are always well kept. The pool is always clean, the coffee machine is always stocked… Most importantly great people who work at the office. Great neighbors too!

Elisha, Desire, and Denise do an amazing job making me feel at home.

I am only giving this place a 1 star review, because it is required. My husband and I originally signed a lease for 1 year. Our leasing consultant at the time, Brianna, was absolutely amazing and so welcoming. She was able to get us moved in with a too good to be true offer. However, we were shown one of the renovated and model units. When we moved in, we had a very basic and older unit that was not cleaned prior to us moving in. The previous tenant must have never bothered to vacuum, because we… are still cleaning up after his animal.
The faucets, cabinets and appliances are all stained and worn out. We submitted a very extensive move in inventory detailing everything and we never had any response from the maintenance to come out to fix the issues. It took the office almost 2 months to get us a valet trash can and they even tried charging us a fine for it!
The reviews before us that state you cannot hear any surrounding neighbors and how peaceful this place is, is completely false. We have submitted numerous complaints to the office regarding neighbors not being respectful during the quiet hours (8AM-10PM). If its not the neighbors being loud and disrespectful, its the band of people surrounding the parking lots across the property blasting music and revving their engines during their car meets.
The pest control is a joke, there are roaches and silver fish everywhere in the unit. Even after requesting pest control numerous times, they claim to have come out, but the pest problem remained the same.
The property is very poor maintained, people throw garbage everywhere. The parking lot resembles a fast food lot with wrappers and cigarette butts everywhere. Nobody cleans up after their pet, when it rains, the waste travels down the sidewalks which emits a strong and very unpleasant odor.
Do yourself a favor, stay away, no matter how enticing the move in specials are. Do not waste your money or your time! Read More

Over 60 days after I moved and I have not received my deposit back. I've called half a dozen times, left a forwarding address and been told I'm supposed to receive around $1,300 of my initial deposit. They refuse to call me back. Absolutely ridiculous.

My friend first moved into 5 West and I was initially skeptical about it. In less than a month of her moving in, I fell in love with the community, I went ahead and booked myself an apartment here! Both, me and my friend, have the largest two bedroom layout. The lake view from the balcony and bedrooms is stunning and makes you feel like you're on a vacation..so peaceful and calming! The apartment is very spacious, the layout is amazing, and you can't hear the residents above you! The staff is… super friendly, responsive and make you feel very welcome. Certainly, one of the best apartments I have lived in. Even a walk around the community will make you feel relaxed after a long day at work! The community is very well maintained and the location is extremely convenient. Definitely, the best deal you can get for the price and location! Would totally recommend this place 10/10! Read More