4/17/26
Buyer Beware!
I had a very disappointing experience with Element Apartments in Downtown Tampa and would strongly caution others.
I applied for an apartment on April 7 and paid $355 in fees. On April 8, the property manager confirmed that I would be able to move in on April 10 at 3 PM, assuming I submitted standard documentation, which I did immediately.
On April 9, I was told there was a leak in the unit, but the leasing consultant assured me that I would either still be able to move in or be placed in a... furnished guest suite. She explicitly stated that I would not be left without housing due to an issue on their end.
On April 10, I was told the apartment would not be available for about a week and that the guest suite was also unavailable—contradicting what I had been told the day before. I was promised a follow-up call by 2 PM but instead received a delayed text message, and no one has responded to my calls or messages since.
As a result, I had to extend my Airbnb stay at my own expense. The lack of communication, conflicting information, and failure to follow through on commitments made this a very frustrating experience.
I would recommend confirming all details very carefully before relying on any stated move-in timelines here.
Review from Apartments.com
Property Manager at Element responded to this review
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. We understand how important clear and accurate communication is, especially when it comes to move-in timelines, and we regret that... your experience fell short of those expectations.
We’d also like to note that your application and administrative fees have since been refunded. Your feedback has been shared with the team as we continue working to improve communication and the overall experience moving forward.
