Northgreen at Carrollwood Apartments

We have lived here a few months and it has went down hill so quickly.. everything is falling apart, the pools are just now getting chairs after months and they are cheap. The nice seating with the sofas and chairs are blocked off with caution tape, real luxurious. Office managers smoke at the pool, so disgusting. Trash is everywhere! Trash valet rarely comes and when they do they throw trash everywhere! Dog park is disgusting and dangerous! Falling apart and rusty, fire ants everywhere!... Children’s park is also shameful. Volleyball court has no net, tennis courts not taken care of. Main pool is chipping. The fences are always being kicked in doesn't feel safe. Buildings have leaking and mold, my building had water leaking into the fire system causing it to short and set off. Serious safety hazard. My unit has been falling apart since day one, first night my toilet burst and was spilling water out the back, dishwasher didn’t work properly, kitchen sink was leaking. Carpet coming up around the edges. Paint on all the doors is completely bubbled. All corners are chipping, chunks of dry wall just fall off from opening and closing the sliding door. Mold in the kitchen and was told oh yeah the building has a leak. And leaking in our bedroom closet, huge bubble and paint is just falling off the ceiling. Closet doors barley open and close, A/C smells like mold all the time. And let’s not forget about the roaches!! THE HUGE HUGE ROACHES. They offer pest control but what good is it when it does NOTHING. I watched them spray and it was the most sad service I’d ever seen. We are clean people, even more clean living here because bugs gross me out, but nothing seems to matter, they are just everywhere. Everything is done so half effort here and it shows. Complaints aren’t taken seriously, they just say okay, we will have a look and nothing happens ever. I cannot wait to leave this place. We will be running as fast as we can. Read More

Pictures online do not represent true status of property. Lot of damage all around, chipped paint all over, poor landscape, volleyball court without net, tennis court broken, gates broken, creepy people at night around, smelly area by entrance gate due to animals at the school nearby (sheep, etc) and dampster. Office upgraded their furniture which was new and replaced chairs in pool with cheap stuff (everybody hates it and no wonder the pool is always empty). No real amenities, a bunch of fees... that are mandatory. Inefficient and patronizing office management, some of the maintenance people do not even know what they are doing. No security at all, one lady got her car shot at with a bb gun during the day and had all windows broken, fences are broken in, stuff gets stolen around. Not safe, and dont dare complaining, around here they act like they are surprised if you complain and will pretend they care. Shame on this place, luxury is a complete LIE. Read More

Maybe your trash will get picked up - maybe not. My trash hasn't been picked up in two days. They "pick and choose".

The property itself is very beautiful— it has lush landscaping, great nature and water views with ducklings is almost every pond. There’s 4 pools and a dog park that are all very nice, well kept and quiet.

However, I HIGHLY suggest that you specifically request to view the actual unit you’ll be residing in (prior to paying any commitment fees or deposits), otherwise you’ll just be shown a brand new model unit but then possibly placed in a “similar” unit with the same floor plan, but older... and/or missing certain features and amenities.
In our case, when we moved in 3 years ago, we were shown this beautiful new upstairs unit that was supposed to be move in ready but shortly after we paid the Admin fee, they called & said it wasn’t going to be ready in time but that they had a similar unit that was. However, on move in day we discovered the only thing that was similar was the number of bed&bathrooms.. It wasn’t even the same floor plan &was downstairs. It was noticeably older, had carpet & linoleum flooring instead of wood, had a rusted water heater, old washed&dryer, it was unpainted, had popcorn textured walls & we soon realized that we could literally hear every single step our upstairs neighbors took. What’s worse, is that It wasn’t bc they were inconsiderate or stomping around—it was simply bc of the building & out of their control. They felt bad for us knowing that we could hear them & we felt bad knowing that they felt they needed to tip toe around their own home.
We’ve also had several leaks from upstairs & our neighbors said they too have had brown spots/leaking coming from their ceiling, despite being told that the roofs were recently redone—& the only thing maintenance has done was spray it over w white spray paint!
Our biggest disappointment was the cabinets, countertops, drawers and baseboards, which are made w/ resurfaced composite wood & chip/peel, crack/break CONSTANTLY. It’s frustrating to hear that these are luxury apartments but don’t even have decent quality cabinets & drawers.
The drywall is so old and brittle that it makes it very difficult to drill holes into when trying to hang curtains or artwork securely...&trying to keep clean & dust-free is a never ending nightmare!
As nice as the maintenance staff is, their repairs are like bandaids—they’re only temporarily fixes. They’re pretty good at getting someone out quickly for “emergency” repairs but also tend to be careless/sloppy when it comes to paying attention to minor details. Read More

Let me spare you 4 years of stress, broken appliances, water damaged flooring and A/C issues. Do NOT move here. I had lived at Northgreen for 4 years and had a multitude of issues while living there such as flooding, roaches, terrible water damage smells, multiple A/C issues, broken drawers that were never fixed, etc. I was a good tenant, quiet, paid rent on time, was patient on my many work order requests. Because of the multitude of issues over the 4 years, I sent a letter and asked if I... could terminate my lease a month early (which would have been 12 months for that year instead of 13). They quickly refused and offered me the option of paying nearly double my rent for leaving one month early, even though I stated all of my concerns regarding the apartment (it was very unfit to live). I wrote a letter to the BBB and lo and behold they decided to let me out of my lease early. I had a feeling they would try to get more money out of me after I left for cleaning fees and what not, even thought I was spotless, and cleaned everything before leaving. Especially since when I moved in, I did not have to pay a deposit. A month or two after after leaving they mailed me a bill for odor elimination stating it was from pet odor. My apartment stunk of old water damage and mold, one of the many reasons I had left this place. When I asked to see the invoice, it stated odor elimination and nothing about pet odor. I told them I would not pay, as this does not say anything about pet odors. They then sent the 150 bill to collections. All in all, I would never recommend this apartment complex, stress since day 1, don’t do it. Read More