Highlands Viera West

If I could give this place zero stars, I would. In over 20 years of renting across the country, this has been, without question, the worst rental experience of my life.

From the very beginning, I felt misled. They made promises to get me to sign the lease, then failed to deliver. I was even given the wrong apartment when I moved in. The unit was old, filthy, dirty, and full of problems. There was mold in the shower, water damage, and numerous maintenance issues that were never properly... addressed.

When something broke, management was incredibly slow to respond. Instead of fixing things correctly, they would take shortcuts—gluing things together or making temporary repairs that quickly failed. Their lack of professionalism and concern for residents was unbelievable.

The worst part was the cockroach infestation. I found roaches in my food, dishes, couch, under furniture, and throughout the apartment. I repeatedly reported the problem to the office for months, but they showed little concern and failed to resolve it.

To make matters even worse, after I moved out and left the apartment cleaner than when I moved in, they kept my entire security deposit and charged me for damages I did not cause. Their claims were false and completely unjustified.

Poor management, poor maintenance, unsanitary living conditions, misleading practices, and unfair move-out charges. This company seems more interested in taking tenants’ money than providing safe, habitable housing.

Do yourself a favor and rent somewhere else. Don’t be fooled by their promises. Read More

Love living here and my neighbors are the best! Some have been here for over 10 plus years. Feels like a real community of people that care about their homes!

My family moved in to a unit here and things started off great. Come late spring/early summer, our a/c went out. We thought this would get fixed and things would be fine but they weren’t. We ended up experiencing multiple a/c issues…everything from not working in the heat of the summer to leaks in the ducts, vents, and down the walls. The issues continued until we were finally able to move out. I am currently undergoing evaluation for mold exposure due to illness that began after having a/c... work done that resulted in a stream of water running down the wall after they “leveled” the unit.

Because going without a/c during the FL summer wasn’t enough, when we moved out management pulled up the carpet and charged us for replacing it. When questioned, a response was provided that it was because of animals. We disputed the claim and asked if the carpet was replaced prior to us moving in as the previous tenant had animals. We’ve yet to receive a response and they also have not provided any proof that it was our animals. We keep getting emails like “we’re still looking in to it.”

We also went without a dryer for weeks because they wanted to try and repair the one in the unit rather than replace it so we had to take clothes elsewhere to dry them.

I realize that nowhere is perfect but a place that is unwilling to work with me regarding possible health issues caused by their property isn’t a place I can recommend. Furthermore, the maintenance repairs were bandaid fixes so they could get in and get out. Our overall experience was less than desired and has now become a nightmare. Read More

This place is disgusting. They lure you in with their low(er) prices in Viera and they "spacious" floor plans. Don't be fooled. This place is old, filthy and full of mold. I have been living here for 4 years and just got diagnosed with mold toxicity. The 5 star reviews are probably paid. Pay the extra $200 and live somewhere else. Trust me.

Me and my wife are soon moving in, after looking at other locations around the area highlands felt more like home. I would have to say Tracy, Courtney and Macy are amazing at what they do. When I was being showed the apartment by Tracy she immediately made us feel welcomed. Not pushed to do something, she made our decision for us. Thank you for welcoming us in the community.