Campus Crossings at Abbey West

Let me start off by saying, I've dealt with roaches my whole life. I can handle a few here and there. The amount of roaches I've seen at Abbey West is absolutely appalling. Within the first week, I saw and killed over 60 roaches mostly located in the kitchen, living area, and my room. I was not going to write a review until I woke up to a large, alive cockroach in my bed. It is important to note that I am a very clean person and I never eat in my room. The exterminator came and a did a pesticide… spray around the apartment, but the problem has only gotten worse. I am still waiting to see if the situation improves, and I have been spending lots of my own money on baits, tablets, and sprays.
Apart from the bug problem, we've had issues with the fire alarm. The fire alarm went off in the building for around 30 minutes twice in one week. Both times were at 3AM and we all had class the next morning and lost sleep due to this. I called management and let them know what was going on, but I was never reassured that we didn't have a faulty fire alarm. I would like to attach photos but I believe this site does not allow for that. Read More

This complex should understand that it primarily accommodates college students and college students graduate and move out of the area. The complex should be more flexible with those stipulations. The decision of a lease should be made by the financial backer, and not the college student. Also, obtaining maintenance on the apartment is near impossible. The rental office lies about the monthly conservice fees. The property manager is actually very rude. The only thing important is getting a… monthly payment for an apartment that is borderline trash. Read More

I love living here! I've been here a little over a year now and haven't had any issues. The staff is friendly and very helpful! Maintenance is super quick to respond to a work order and always friendly. The property is always clean and the amenities are awesome! I love the resident events each month too. They provide a weekly pest control service you can request if needed. I haven't had any bug issues though. Plus, I love that they provide an on-site courtesy officer if ever needed. And the… answering service is an added bonus for any issues after hours. Read More

Have had nothing but a positive experience staying here. From what I have heard, there was a change in management before I moved in from the GM of the office retiring. I haven't had an encounter/conversation with the new GM Alana, but I have talked to Cody and Charles monthly about various issues via phone and email and they are always happy to help and prompt with any concerns I have. Earlier this week right when the weather started getting hot, the AC for the entire building 11 went out and I… submitted a maintenance request that night around 11 pm. Maintenance usually doesn't come in till 9 or 10 but they came in at 8:30 with the weekend approaching and replaced the entire outside unit and redid all the coils and cleaned the vents inside that day. They were here from 9 am till 630 pm making sure I had air and heat over the weekend. I see multiple reviews stating that maintenance is slow to respond to stuff or they aren't friendly. I find that very hard to believe as whenever I have had a maintenance issue, they are there that day or the next business day fixing the issue first thing in the morning. I have had many small issues with drains not being unclogged upon move in, to bulbs being burnt out in the breezeway and more often than not, they send Tony out and he fixes it and always has a pleasant conversation while doing the work. Other issues I've seen from other tenants reviews are about staff being rude and nasty. I also have never encountered that. If you follow what you signed on your lease and you give respect to the staff, you won't ever have any issues. I've seen a lot of immature entitled kids that think they can do whatever they want. That will not fly in this apartment complex. They expect you to act like adults as almost 99 percent of the tenants are legally adults. I am in the furthest building in the back and I never have issues with noise except the occasional party on Saturdays nights and even that quiets down around midnight. I can't comment on the courtesy officer as I've never seen him or had an encounter with him. Yes the shuttle does go down from time to time (once a month or so) but that's to be expected for maintenance work to be done on it and what not with how much people use it during the week so they don't have to fight downtown traffic going to class in the am and coming home at night. Overall, I've been here 6 months and I have had minor issues that are promptly addressed and enjoy staying here. Read More