Bexley Summerhill

I am very disappointed with Bexley Summerhill. It used to be Alexan Summerhill, and things were great. However, since Bexley Summerhill took over, things have gone downhill. There have been multiple car break-ins, and the parking garage is frequently broken, with entryways that require FOBs not working at times. They also have a third-party company called STAR Parking that boots your car for any and all reasons, often unjustifiably. Bexley Summerhill management does not care and requires you to… pay $75 to be unbooted, even when you pay monthly fees for parking and have done everything as instructed.

Additionally, the fire alarms frequently go off, causing significant disruptions. The amenities are never updated, and the gym runs out of cleaning supplies all the time. The common bathrooms often don't have toilet paper. I would NOT recommend living in this apartment complex. The management is poor and truly does not care about the residents. They are also hard to get a hold of during the day if you have a job that is not remote. The price is not justifiable for the poor service they provide. Avoid this place if you can. Read More

I moved in when it was first built and the staff and atmosphere resembled the visuals but it has been a horrible experience since the management property changed. The staff is unresponsive to any of your calls and/or emails and removed the capability of tenants posting concerns or questions on the app. The elevator is consistently broken and let’s not mention the insane amount of times the fire alarm is triggered. Since I’ve lived here I know without a doubt the alarm has went off at least… 60 times No exaggeration!! They charge you to park in the garage and pay a contractor to look for opportunities to boot you vs paying for security to prevent the car break-ins. Fetch mail service you are forced to pay for is a joke Amazon won’t allow me to ship to the address yet I still have to pay for it. Do yourself a favor and stay far away Read More

We have lived here since it opened a couple years ago. It used to be a great place to live but that has changed since new owner/management took over and it all went downhill fast. Elevators broken repeatedly, smelly halls from valet trash, registered resident vehicles get booted in the garage, poor maintenance, poor security, rude staff and numerous hidden fees inflate the actual cost of living here.

Way to many issues to justify the rent price. Attempted car theft and shootings, gate frequently broken leaving anyone to tamper with resident vehicles, fire alarms which consistently go off at 4am for 30+ minutes, a main elevator which has been broken for over a month, unit entry doors which dont work, the list goes on, and nothing is ever done but the typical apology and no actual solutions or compensation for residents