SOVA

Have had enough customer service doesn't exist here put in work orders on move in day AUG some items still have not been tended to and some were half done, blinds missing in living room they brought some over a month later which are shorter than the rest!!!! The heating and air vent had never been cleaned from the previous year still not cleaned, 2 bar stools have broken welds that as of early september were not fixed. The stool could break and collapse!!! You call and request a call back it… never happens!!! As of today Oct 19th internet service has been out in room over 9 days!!!! contacted the service provider and they gave me a work order and were supposed to work with sova to get it back up!!!! Tomorrow will be 7 days since I contacted WhiteSky contacted SOVA yesterday Oct 18 around noon had to leave a message cause no one with authority ever answers the phone or remedies problems. Now SOVA and WhiteSky are supposed to work together to restore service!!! How long will this take. Read More

Insane costs for a student living complex. Not enough parking for everyone who lives here. And trash everywhere. Not to mention that the amenities aren’t kept up. Printer doesn’t work, coffee machine and syrups aren’t there or working, and poop everywhere. It is very convenient to live and I will say it is better than most of the other apartments around the area, but it still costs too much.

The apartments and amenities are actually really nice. It’s really expensive, considering they charge per room. The parking garage can be hell. It’s better than any other most housing around KSU, though.

The apartment complex is very loud at night regardless of if it’s finals week or halfway through the semester. A lot of times I would call the security team and they would quiet it down, but at least twice I called the security team and all they did was knock on the door, didn’t receive an answer, and they walked away and called me back to inform me that they didn’t answer and couldn’t do anything else. I also had one of the security members go to a very loud room where he entered the apartment… and continued to party with them rather than having them turn down the volume. The parking garage is a mess and the gate is never operational. Other than that, the apartment and ammenities themselves are excellent. The gym, pool, and study rooms have proved very useful to me and I have used each a multitude of times. The rooms can be a little cramped if you are in a smaller unit, but in my 4x4, I have plenty of room to share with my roommates. Also, the maintence team is very efficient at getting requests accomplished if they are not in the middle of any inspections or it’s not the beginning of the lease, if you have any problems during that time, it will mostly likely take 1-2 weeks to have your issue fixed (including air conditioning problems). Read More