12/1/20
Beware!
If you're looking to rent here, I urge you to look elsewhere. This has been one of the worst apartment complexes I have ever lived in. When I initially moved in, the leasing office didn't have a sticker for me to park in the parking deck, which led to me being booted in the parking deck and having to pay $75 my first week of living there, that I had to fight with the leasing office to get them to pay. There have been multiple instances of cars being broken into. Instead of hiring security to... patrol, they asked the residents to volunteer to do security. Last month, being the parking deck is so open and the gates are broken, a couple of homeless people were able to come into the actual apartment building because the doors that are in the parking deck that lead into the building don't close. Security at this place is horrible and you could find more secure places that would charge you less. I live alone and I am a 5' 1 woman. I am always frightened to go out of apartment due to the long hallways and lack of cameras in the hallways. I carry my weapon to just go run to my car for something quick due to not feeling safe at this complex. Also, I've had to replace all of the food in my refrigerator three times due to my breaker being broken and maintenance not knowing it needed to be replaced. As mentioned earlier, I've only lived here for 5 months. The property won't take any responsibility for having it cleaned out or simply throwing out the 4 trash bags filled with all of my purchased, and now spoiled, food. You pay for valet trash, but they still make you take out your trash to the trash chute, which is in the parking deck where security isn't available. Please beware of staying here! You will feel better at any other luxury apartment complex, where the only thing luxurious about this complex are the looks.
Review from Apartments.com
4 People Found This Helpful
Property Manager at SYNC at Jonquil responded to this review
Hi Ashley, As Carol just told you on the phone, maintenance was on their way to clean your refrigerator. Again, we apologize that this happened and appreciate you allowing us in to your home to make the needed repairs. Carol also already advised that... we would be reimbursing you for the groceries once you had provided us with the list of items so we may make appropriate adjustment to your account. We are quite confused on your comments regarding security as we have never, and would never, ask our residents to volunteer for security? We recommended our residents get acquainted with their neighbors and report any suspicious activity immediately to our on-site courtesy officer from the Smyrna Police Department. If there are any broken entrance doors, please be sure to report these as well so we may re-secure them as soon as possible. We hope moving forward you have a more positive residency, thank you for taking the time to provide us with your feedback.











