The Augustine Senior Community 55+

My experience here was horrible. Once they transitioned to the current management staff everything went down hill. The temps at the front desk are rude and incompetent and the office manager Shelly thinks she's above Ga law refusing to return my deposit and remaining rent in a timely manner. As a disabled veteran I would recommend everyone run from this place. Corporate if you're listening, do something, come out and ask questions about the residents satisfaction. And do return my deposit and... remaining rent I paid before my official complaint escalates to public embarrassment about the way you are treating the elderly. Shame on you all. Read More

There needs to be a management shift at this property. The office lady, Shelley is rude and not very knowledgeable about the property or the law. And the temps they put at the front have absolutely no customer service experience or respect for the elderly. Gateway management, how can you run a property for 55+ and not train your people how to treat people in general? I left because of unprofessional management. The Veterans Administration should seriously reconsider steering us elderly veterans... to property without respectful management. Would you really treat the older people in your family like that? Shame on all of you. Read More

I have email a number of times to find out what the restricted income limits are with no response about it...can ANYONE contact me so I know if I even qualify. I've also called the management company...still nothing.