Garden Pointe Apartments

Constant flooding no power slow to fix things. Nasty hallways poor customer service.

Please don’t move here. I have lived here over a year and renewed my lease against my better judgement.
They will respond to negative reviews posted online within 24 hours, but will not call back in response to voicemails even after weeks have passed.

Over the last year, the electricity and water to the whole building have been frequently shut off for maintenance without advance notification. I work from home and I have randomly had the electricity for the building shut off in the middle of my… work day.
Once the maintenance men locked themselves out of the breaker room in our building and they accidentally blew a fuse or something trying to bust the door open instead of using a key. Our electricity was out for a few hours several times over the following week because of that.

The FedEx hub for this area informed me that their drivers won’t deliver to the entire complex. According to FedEx, our apartment office said it is “not their responsibility to make sure packages can be delivered to us”.
When I moved in, the lock for our building was on the door inside of our entry way, and delivery drivers were able to access our doorbells and leave door tags on our mailboxes if we weren’t home. They changed it and put the lock on the outside door to the entryway, and now we can’t get packages delivered anymore. I have to have all of them held for pickup somewhere else, since the office won’t accept packages due to Covid.
They could easily fix this by putting the lock on the building door inside the entryway (like it had been before), but they refuse to do it and they never call me back when I leave voicemails for the office about it. Property leasing companies make a lot of money off of our rent. They should be able to afford changing a lock from one door to another - especially when they are the ones that changed it in the first place.
I need to be able to have packages delivered to my place of residence, especially during Covid. Read More

The only positive thing about these apartments was that they were affordable. Idk where to begin. The office staff were rude. I had a leak that I reported that didn’t get attention for almost a week. The only thing they did was wipe up the water. That leak turned into my whole bathroom ceiling caving in. It took a few days for someone to come out. My carpet was soaking wet from the bathroom to my bedroom all the way to the living/dining room. Cleaning up that mess took almost a week. My… decorative carpets were RUINED and they threw all the wet stuff from my floor on my all white bed! Of course none of my belongings that were damage was replaced. And of course MOLD BECAME PRESENT. I then started to see roaches. THAT IS MY DEAL BREAKER. I complained & all I was told was that they would get someone to come out & do pest control. They tried to make me renew my lease .. I am SO GLAD I didn’t. They also tried to say that I would have to owe them but by the grace of god I got out of there!! Owing nothing. They had switched management right before I left & they knew NOTHING & were also RUDE. Save yourselves the trouble!!!! DO NOT MOVE HERE. Read More

I haven’t lived there, but the whole application process was a BIG MESS. I put a deposit down for a place which I was told would secure that apartment. I call back a week later and they told me that they didn’t have any apartments available. I went back and got my deposit, not even reaching back to my car, hey called me telling me they had some apartments available. They requested additional paperwork and in the midst of me getting my paperwork approved from regional, they leased the apartment… she said she had for me! I have been given the run around and now I have nowhere to live! Read More