Harbour Pointe

Thank you for taking the time to share your experience. We are truly sorry to hear that your time with us did not meet your expectations, especially after deciding to renew your lease.

We're concerned to hear about your feelings of increased crime... and safety within the area. Safety is a top priority for us, and we continuously strive to improve our community's security measures. We appreciate your feedback on this matter as it helps us to better focus our efforts.

Regarding the handling of community issues such as smoking, our intention with distributing notices is to ensure all residents are aware of the rules and to encourage everyone to adhere to community standards. However, we regret if this approach has made you feel unfairly targeted. We are reviewing our procedures to address such issues more discretely and effectively.

As for the move-out process, our goal is to be fair and transparent with all charges. We apologize if there were any misunderstandings about the final charges. We strive to ensure that all policies are clearly communicated, and we regret any miscommunication or inconvenience you may have experienced.

We value all feedback and are here to discuss any unresolved issues or concerns you might still have. Please contact our management office directly, and we will do our best to assist you.

Thank you again for your feedback, and we wish you the best in your new home. Read More

Thank you for sharing your feedback. We are sorry to hear that your experience has not met your expectations, and we take your concerns very seriously.

We strive to maintain a welcoming and safe community for all our residents and are concerned... about your remarks regarding the neighborhood. Please know that our tenant selection process adheres strictly to fair housing standards, aiming to ensure a positive environment for everyone.

We're glad to hear you were pleased with our maintenance team; however, we regret that you found our leasing staff less helpful. We are addressing this feedback directly with our team to improve our service and responsiveness.

Regarding the security deposit, we aim for transparency and fairness in all our assessments. We understand your concerns about the charges and would welcome the opportunity to discuss them with you directly to clarify any misunderstandings and review the specifics of your situation.

Your comfort and satisfaction are very important to us, and we are committed to making improvements based on resident feedback. Please reach out to us at your earliest convenience so we can address your concerns in detail.

Thank you again for your feedback, and we hope to find a resolution that restores your confidence in our community. Read More

hank you for your honest feedback and for recognizing our maintenance team. We're sorry to hear about your concerns since we took over management. We aim to create a comfortable environment for all residents and regret any issues you've experienced... with the maintenance updates and management communications.

We are addressing your concerns about the deck and landscaping changes to ensure they meet our standards. We also want to reassure you that service requests are encouraged to keep your home in good condition, and you will not be penalized for reporting issues.

We apologize for the incident with your catalytic converter and are actively working to improve security around the property.

Please contact us directly to discuss how we can better serve you and address your concerns. We value your residency and are committed to improving your experience.

Thank you again, and we look forward to speaking with you soon. Read More

Hello! Thank you for taking the time to leave us a 5-star review.