Private Reserve Townhomes

This community is dirty! People do not put their trash in the dumpsters, so the trash bags sit by the dumpsters and half of them bust open and smell bad. People litter like crazy. People do not pick up dog poop and consistently have their dogs off leash.

Their amenities suck. The gate is always broken. When the gate did work and I had friends over, my code didn’t ring to my phone, so I would have to go out to the front to let them in. The gym and dog park had broken equipment. I was religiously… using the gym for a while, which I needed a seperate key to access. Somehow kids were getting into the gym and breaking equipment, so instead of installing security to find who was damaging the equipment, they closed the gym. Then there was never any communication on if it was re-opened, as the closure happened right before COVID. Also, the pool was closed a lot this summer.

They have poor security. They have one camera up front, nothing else. My fiancé had his car totaled, as someone slammed into his car in the parking lot. No footage of this was available.

Maintenance was hit or miss. I had an uncrated dog and when we needed maintenance, we always indicated on the online form for maintenance to schedule a time to come, as my dog is protective of our home. Every time they did not call and attempted to enter. The worst maintenance issue we had was when our apartment flooded around 10pm. We call emerg. maintenance and we were told someone would be out right away. Hours passed and no one came. We called back and were told the same thing, someone will be out right away. Another hour passed and we called again. They then said it would take a couple of hours because many apartments flooded. Wish they would have said that from the beginning versus lying and saying someone was on the way.

The leasing office was never helpful. When they didn’t answer, the phone rang to an answering service who just took your message. You could never get in contact with someone directly at the office. After COVID, they minimized their office hours, and when you went to the office when they were supposed to be there, they still weren’t. And they never communicated any updates on office hours. I finally began just sending messages though the portal and requesting for them to email me back, as I wanted responses in writing. No matter how much I asked, they would NEVER email as requested. They would always call me. And when I didn’t answer, they would rarely leave a voicemail. Read More

There are constant issues with the units, you constantly will have to call to get the issue resolved. And they only do patch work and use cheap products. It’s not worth the money. The gate is ALWAYS broken. And the office ladies are RUDE!

A great place to stay. Office staff is easy to talk with, they execute a resolutions when your concerns when your concerns are presented to them. I am really impressed with the professionalism.

This place looks good from the outside but the inside needs work.