The Rockland

They’re an amazing apartments to live at. We have an amazing gym and a pool open all year and management is amazing !

This place needs to be torn down and then fumigated and then dirt thrown away. I wish the pictures they post on the website were true to the word. It's awful, stinky, and full of cockroaches. The trash areas are full of trash and it's not a pretty site.

This apartment looks amazing in the pictures and the tour apartment truly sells it. When we moved into the 2b 2bath apartment we were told it is professionally cleaned in between each tenant and was newly renovated. One of our bathrooms was renovated while the other had the floor peeling up and they had caulked all around the baseboards in an attempt to cover it up. When asked as to why the floors were different they said it was our fault due to our move in time. We had signed our lease in March… 2022 and did not move in until June 2022. I asked if they would fix this and they said no. When we started to unpack we quickly realized the place was covered in thick dust from ceiling/wall work and the cabinets had old flour, sugar, and seasoning packets left by the old tenants. This was only the beginning. The trash service company is great, but the Rockland staff and ownership does not care about resident or worker safety. They installed new stairs that they say are slip resistant, but when you ask about the material they used, it does not list slip resistant in the description. They have multiple flood lights out across the entire complex and say they just got funding to fix it. (Then again they have been saying that for months). The trash company stopped service and informed the Rockland, but the Rockland failed to inform the residents causing days of trash to pile up everywhere attracting bugs and wildlife. The Rockland had been withholding payments to the company for months, but had been still collecting from residents. (Rockland did finally pay the company, but still continues to refuse to meet OSHA safety standards for Valet trash services) When bringing up issues with the Rockland staff, they were telling me blatant lies. (I have proof and recordings of this) They consistently tell you that they are short staffed and have no money to fix anything and yet we still pay them every month. When contacting Book & Ladder, the company that owns the Rockland, they never answered my calls. The voicemail prompt says they will call you back in 24 business hours and yet after a multitude of calls and voicemails left, I have never received a call or even email back. If you want to live in a cheap, relaxing, clean, safe environment GO SOMEWHERE ELSE. Read More

Arrived on our move-in day/time on a Wednesday. Got keys from the office, went to the room and found the keys were wrong; surprisingly, the apartment was unlocked anyway. The apartment was trashed (dirty and in need of repairs). Office said to come back on Saturday, and they would have the right keys and the apartment would be properly cleaned/repaired. Came back on Saturday and nothing was done (i.e. no keys, trashed apartment). Front office cannot contact property manager or maintenance, and… offered no resolution other to come back (yet again) on Monday. School will be starting on Monday. What are we supposed to do? Read More