Forrest Grove

Property Manager at Forrest Grove responded to this review

Thank you so much for taking the time to share such a thoughtful and positive review of Forrest Grove Apartments. We truly appreciate your kind words about our community and management team.

Creating a clean, welcoming, and comfortable place to call… home is always our top priority, and it means a great deal to know that it shows. Alisha is grateful for your recognition and is dedicated to providing excellent service to all residents.

Thank you for being a valued part of the Forrest Grove community and for recommending us to others. We’re proud to have you as a resident! Read More

Property Manager at Forrest Grove responded to this review

Thank you for taking the time to provide such detailed and honest feedback. We truly value your perspective, as it highlights what we are doing well and identifies key areas where we must focus our immediate efforts.

We are pleased to hear that you… are enjoying our on-site amenities, including the pool and coffee station. We also appreciate you noting the recent improvement in maintenance service on your non-AC request—we are continually working to raise the standard of our service, and your feedback confirms those efforts are starting to make a difference.

However, we sincerely apologize for the frustration and inconvenience caused by inconsistent maintenance, especially concerning your AC unit during the summer. This is unacceptable, and we are taking immediate steps to address this:

AC Concerns: We have recently implemented new protocols and training focused specifically on urgent mechanical issues like AC repair to ensure they are resolved quickly and effectively the first time. Please reach out to the office immediately so we can verify the status of your AC and ensure a qualified technician provides a lasting solution.

Safety and Lighting: Your concern about the limited and burned-out exterior lighting is a critical safety issue that we take very seriously. We are dispatching our maintenance team today to audit all exterior lighting across the property and replace all burnt-out bulbs. We will also evaluate the current lighting scheme to determine where additional fixtures may be necessary.

Staffing Consistency: We recognize that staff changes can be confusing and disruptive. We are focused on building a stable, high-performing team to serve our residents and are implementing measures to improve retention and ensure our new team members are fully trained to provide excellent service.

Dog Area: Thank you for the suggestion regarding a small fenced dog area. We will be adding this to our list of potential capital improvements as we plan for next year.

We are committed to making Forest Grove more than just "decent"—we aim to make it an excellent place to call home. We appreciate you sticking with us while we work through these improvements.

Please contact the Leasing Office at (316) 942-6525 so we can personally discuss your maintenance and safety concerns.

Warmly,

The Team at Forest Grove Apartments Read More

Property Manager at Forrest Grove responded to this review

Thank you so much for taking the time to share your positive experience! We are just as excited for you to start the next chapter of your life here at Forest Grove Apartments.

It means the world to us to hear that our Property Manager, Alisha, was… extremely helpful and made you feel confident throughout the move-in process. Providing seamless, informative, and welcoming service is exactly what we strive for, and Alisha truly embodies our commitment to going the extra mile for our residents. We will be sure to share your kind words with her!

Welcome home! We look forward to seeing you around the community. Read More

Property Manager at Forrest Grove responded to this review

We are thrilled to hear that you feel like our community is a "secret garden tucked away in the city" and that you appreciate the stunning landscaping and peaceful surroundings. That hidden retreat vibe is exactly what we aim to provide for our… residents!

Thank you for making our day and for calling Forrest Grove home! Read More