The Joule Apartments

I moved into a brand new unit in May. The unit was nice, onsite staff AMAZINGLY friendly & willing to help with anything, community of people has been great. About 5 weeks ago, I noted carpeting in the master suite was wet & couldn't figure out why for a couple of days, trying different things. I discovered the floor was soaked due to the a/c unit draining into the wall behind bed. This was reportedly due to an 8-10" pipe failing to be installed in the installation as reported by ZIP HVAC... services. In finding this out, I found out it had caused extreme mold/mildew to a piece of my bedroom furniture ruining it, as well as personal items. I brought this to their attention & the local onsite staff quickly started maintenance, but had to cut into the brand new wall, etc. & make repairs which has lasted for about 4 weeks now of back & forth. Corporate refused to replace my nightstand to my bedroom unit citing no responsibility because it was a "pipe" issue (yeah one you failed to get installed when putting this unit in). They JUST last week scheduled for carpet cleaning to attempt to remove the mold/mildew failing to even move the affected furniture in the most prevalent area. I had been having extreme headaches & couldn't figure out why prior to discovering this mold/mildew, not requiring even a migraine pill for 5 years before this started. At no point did they offer to move me to a furnished apartment while I was dealing with this in my own, where I am enduring the mold/mildew, still with headaches, nonstop drywall dust/sand debris, requiring dusting daily just to avoid any further harm to self. I recently contacted Dillon Woods of Corporate office of Shamrock Communities after I had also reached out to Ellen Weinstein (CEO) of corporate who never acknowledged me in any of my attempts. In speaking with Mr. Woods, he stated it was not their place to ask if I would like to be relocated while doing the repairs (although no one had even told me I could request this either-newby with apartment rentals), that it was my place to request this. Further, telling me that while he is sorry all this is/was happening to me, they are not willing to do anything to offer any type of concessions or even reduce my rent for at least this month that I have been dealing with this, being so unapologetic & apathetic to it all, resulting in the negative reviews, I am assuring others are aware of the lack of true regard for you as a tenant in a place like this. Read More

I don't normally write reviews but this apartment community continues to exceed my expectations!
The office team is always happy and kind, which is a major change in pace from the last community I lived at. Maintenance issues are quickly resolved and I've never had to call back for incomplete work.
I love my apartment, it's open and spacious plus there's plenty of storage.
They also just expanded the dog park and I hear they are planning on adding toy/obstacles to it so my dog and I are... looking forward to that.
All in all, a great place to live. 10/10 would recommend Read More

I have lived at the Joule for a year now. The quality of the amenities and the hospitality of the staff is unsurpassed in this market. I am very impressed with the level of services like smart locks, energy efficient HVAC, EV chargers, and a heated swimming pool! The grounds are always immaculate and the is a lot of greenspace to walk your dog or go for a jog. I think the Joule is a gem.

This is a very good place to live. Almost every important aspect of what you're probably looking for in an apartment, this place does, at the very least, to an acceptable level if not better.

But there one major reason as to why I will be leaving, and that is the noise. It is ridiculous how often my whole unit is shaking from a neighbor slamming their door shut or simply stomping up/down the stairs. And that's not even mentioning the lottery you are playing with the neighbors directly... above/below/beside you that can absolutely make your life miserable.

If this place just added door closers to everyone's door, I MIGHT give this place 5 stars.

Only other issue is the mail system here. It is quite often mail gets put in the wrong mailbox or packages left at the wrong door. Some blame definitely goes to the mailmen/ delivery people, but the labeling of people's addresses could be better. Read More