Patchen Oaks

The first day we moved in and got our keys, we seen that the tub was leaking and had big cracks in it, water was flooding our bathroom all the way to our bedroom and it made our carpet stink and smell like mildew, we consistently tried to get in contact with maintenance as soon as possible but it took them days to actually come and see about the problem. They finally patched up the tub after 2 weeks but after time the tub still had cracks and we just had to deal with it. A couple months later... our sink caved all the way in, I tried to call the office and maintenance multiple times to tell them it was an emergency, once they finally came and looked at the sink I had to wait multiple days for my sink to get fixed because they kept forgetting about me, my sink finally got fixed after 2 weeks… couple weeks later my toilet started leaking, they eventually fixed the toilet but it was constantly running all day long to the point where it got annoying and super loud. Our microwave door handle broke off from just barely touching it, there were already cracks on the microwave corners when we first moved in, the blinds in the living room just fell off of the window when we tried to open the window.
Also the office put an eviction notice on my door that I had an unregistered pet when I was only babysitting my mom’s dog for a couple of days while she was out of town, I was concerned on why we had an eviction notice for just babysitting a dog.. I was told by management that I wasn’t allowed to babysit my dog and neighbors were complaining that a DOG was barking and took videos of me with my dogs without my consent. Management told me that I had to ASK them if I was able to babysit another dog.
By the way this was me and my boyfriend’s first ever apartment and it was the worst thing we have ever experienced, we didn’t even stay there for a full year because of how horrible everything was.
I do not recommend moving here, please find something else Read More

We moved into this apartment expecting a move-in ready home and unfortunately had a very stressful experience from the beginning. Within days of move-in we experienced multiple maintenance and habitability concerns, including ongoing HVAC problems, plumbing leaks, a missing/defective patio door handle and lock, and concerns involving water intrusion and possible mold around the HVAC area. We also found evidence of pest activity in parts of the unit.

While maintenance did eventually respond to... several items, many of the issues required repeated follow-up and were not fully resolved during the time we lived there. The HVAC system in particular continued malfunctioning even after attempted repairs.

Communication was one of the most frustrating parts of the experience. We often struggled to get clear updates regarding maintenance timing and next steps, and at one point experienced a lock issue where we were unable to access the apartment and could not reach emergency maintenance assistance. When we asked about not hearing from them, we were informed that lockouts are not part of emergency maintenance but that the door knob with a lock should have been removed prior to move in.

As a couple preparing for the arrival of our baby, this experience was extremely stressful and ultimately led us to vacate the apartment shortly after move-in because we did not feel the unit was in a safe and stable condition for our family.

I would strongly encourage future residents to thoroughly inspect their unit at move-in and document any concerns immediately.
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I toured the apartment on April 17 and submitted my application that same night, hoping to move in by April 23. Despite multiple follow-ups, I was never informed whether my application was approved or denied. When I finally got someone on the phone, they vaguely mentioned needing a new co-signer but wouldn’t explain why. The leasing agent then said they would call me back, which she never did. I called and visited the complex several times with no answers. Eventually, I found out on their... website that my application had been canceled with no explanation.

To make matters worse, when I visited the property, I spoke with a resident who was moving out and he warned me that maintenance was terrible and the management just wants your money. Based on my experience, I would caution anyone considering this place to think twice. Read More

I have a one bedroom COZY apartment and great location. Utilities stay on the low side and the community is mostly quiet. The staff have been very kind, responsive and take care of anything I mention quickly. I would recommend this beautiful community to anyone.

Moved in with no issues and thought the place was great. As time went by I started to realize hardly ever answer their phone, never respond to email or voicemails. Had a few maint issues at the beginning and they were taken care of in a timely manner then the service just went down hill. I had a mouse issue that lasted a month before there was any action. It took forever for them to reach back out and to fix the issues. When telling them I need a call before and after with updates I never... received them. It was really upsetting they would be coming into my apartment and I was clueless when they would and what happened. Then another issue had risen and I attempted to contact the higher management and still to this day has not responded. I left 4 voicemails, sent a certified mail, and sent emails daily for about a week. Read More