The Enclave Hartland

We chose Enclave Hartland specifically because it seemed like a higher-end property, and we originally planned to stay for several years. Unfortunately, the management and maintenance response to serious issues was a failure.

We reported repeated water intrusion for months, including soaked carpet and drainage problems, with minimal follow-up to address the water damage in our unit. Then more recently, our apartment flooded from the unit above, with water coming through the ceiling, smoke... detectors, and vents. We had to call the office/emergency number repeatedly and eventually drive to the leasing office during an active flood because we couldn’t get anyone to respond.

After the flood, visible mold/mildew was found behind the baseboards. Maintenance sprayed over affected areas with Kilz and tacked some new baseboards over the mold while the wall was still wet. After many requests over several days for someone qualified to come access the wet electrical in the wall, an electrician opened the wall and exposed a significant mold infestation and moisture damage and told us the unit was unsafe to live in and a health concern. The electrician stated that this looked to be the result of a long-term water leak that went unaddressed (probably the repeat water intrustion that we reported several times that was never followed-up on). Two drywall contractors that management sent in also warned us that the wet electrical was “very dangerous.”

We later found mold growing on our shoes, hats, a brand-new lunchbox, etc. inside the apartment. Management's plan was to bring in a drywall contractor to rip out the walls and ceilings (which would disturb all of the underlying mold) while we were expected to stay living in the unit with our pets.

This wasn’t our only issue while living here: pest control ignored repeated roach/mouse complaints, a bathtub painting repair (???) left our bathroom, items, and entire closet covered in paint, and promised follow-up on previous water damage never happened.

Then there are the general Enclave Hartland vibes: one night, an upstairs neighbor vomited over the railing and it landed directly outside our front door, then proceeded to clean it up with a pot of water and a broom. A neighbor across the hall stepped in dog poop (which is all over the property) and then smeared it across the wall outside our front doors. These are apparently part of the ambience. Read More

The price we paid each month for rent was significantly higher then what we agreed to in the lease. I have lived in all kinds of places, government housing, trailers, run down apartments, but no where I have ever lived had worse AC then here. It would regularly get up to 75+ degrees, regardless of what we had the thermostat on. Amenities do exist but do not expect much. The "gym" has 8 or so pieces of equipment and the pool may be 15 feet long.

They will get as much money as they possibly can out of you. They double charge you for stuff and tack on hidden fees. They try to charge you for a bunch of random stuff when you move out, like a $600 month to month fee if your 60 day notice goes past the end of your lease. Cleaning fees, carpet cleaning fees… what is the deposit for then??

By far the worst place I ever lived in. Our AC was out for 4 MONTHS during the summer. It got up to 94 degrees in the apartment and the office didn’t care!! No rent taken off for the months without ac even though we had to go live at our parents because it was unbearable. Black mold in the bathtub and they don’t care. Floors coming up. Rodents in the wall. Not the ceiling… the wall! Trash compactor is broken half the time and 1/3 of the time the valet trash people don’t even pick up your trash.... Rude staff. Our garbage disposal was also broken for 7 months before they fixed it. Save yourself the money and don’t live here Read More

Rodents in the walls for 9/12 months. Floor was coming up. Everything broke and maintenance took forever probably because they could never keep a maintenance man. Office was rude. Gates never worked. Last summer half the complex didn’t have AC. The pool was only useable for like 2 months. My building was leaning. Dogs poop everywhere. There’s always a problem with trash. I suggest nobody ever live here.

IF YOU SEE A GOOD REVIEW IT WAS THE OFFICE FINESSING!!