4/8/25
Don't do it.
I have lived here three years. Prior to Haven Residential taking over this property was better. The former property manager did the best she could with the resources available to her. In the last 6-8 months things have gotten drastically worse.
Appliances that need repair/replacement are replaced with cheaper, already damaged versions.
Leases and changes to leases (ie adding a lessee) are not correctly handled or prepared at all.
Leasing staff are indifferent or incompetent, the turn over... is incredibly high and inevitably the good ones leave quickly. The property manager is unreachable and I have actually never seen her in the office.
Despite an over 13% vacancy in their 'luxury' building, rates continue to go up.
Common areas may or may not get regularly cleaned. (They have one cleaning lady for the whole property)
Maintenance staff is completely swamped, they are egregiously undertrained and understaffed.
The pool is never open so don't get excited about that.
There is no security & the garage gate is constantly broken. I was even locked IN one morning when one gate was padlocked shut and the other was jammed. Multiple vehicles have been stolen, break ins are regular and you can say goodbye to your bike.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Waterside at River Park Apartments responded to this review
Thank you for sharing your feedback. We truly value input from our residents, as it helps us identify areas where we can improve and better serve the community.
We’re sorry to hear that your experience with us has not met your expectations in recent... months. We take your concerns seriously and are committed to addressing them in a timely and efficient manner.
Regarding the issues with appliance replacements, we strive to provide high-quality, functional appliances to all of our residents. We are currently reviewing our inventory and replacement processes to ensure that we are meeting the standards that our residents deserve.
We also want to address your concerns about our leasing team. We are pleased to share that our leasing department has made significant improvements. We’ve recently promoted our leasing manager and added a highly trained agent with ample experience to our team. These changes have greatly enhanced the level of service we provide, and we are confident that they will continue to improve the leasing experience for our residents.
With respect to maintenance, we understand that timely service is essential. To better meet the demands of the community, we’ve added an extra technician to our team to assist with the increased workload. This is part of our ongoing effort to improve response times and overall service quality.
In terms of cleanliness, our dedicated cleaning staff focuses exclusively on hallways and common areas, ensuring these spaces are cleaned daily. We strive to maintain a clean and welcoming environment throughout the property.
We also recognize the importance of security and have taken steps to enhance it. Additionally, we understand the concerns you raised regarding safety and theft. Please contact us regarding any safety issues.
As for our property manager, we are proud to have one of the best in the business. She is highly active within the community and consistently works to support both her team and our residents. While you may not always see her in the office, she is regularly walking the property, engaging with residents, and providing guidance to her team to ensure smooth operations.
We sincerely appreciate your feedback and patience as we continue to improve the property. If you would like to discuss any of these concerns further, please feel free to reach out to us directly. We are here to assist and ensure that your living experience improves moving forward.
Thank you for being a part of our community.
