Waterside at River Park Apartments

Thanks for the review! We appreciate you taking the time to share your feedback. Please let us know if we can do something to make your experience even better!

Thank you for taking the time to share your feedback—we truly appreciate it and love hearing thoughtful suggestions from our residents.

We’re happy to share that Waterside offers two on-site fitness centers, a fully equipped training studio, and a... wellness center with guided classes such as yoga and strength training to support a variety of fitness goals. We also host monthly resident events throughout the year focused on bringing neighbors together. Last year’s events included pool parties, yoga classes, tailgating, a chili cook-off, and more, and we’re excited to continue expanding our event offerings this year.

Additionally, we offer complimentary coffee in the leasing office every morning for residents to enjoy—we always love the company and the opportunity to connect.

Thank you again for being part of the Waterside community and for sharing your ideas. We look forward to many more opportunities to connect and continue making this a great place to call home.

— The Waterside Team Lee mas

We appreciate you taking the time to share your experience with our maintenance team. It’s encouraging to know that their timely and professional support has contributed to your comfort and sense of belonging in your home. Your recommendation is... truly valued, and we thank you for your thoughtful feedback. Lee mas

Thank you for sharing your feedback. We truly value input from our residents, as it helps us identify areas where we can improve and better serve the community.

We’re sorry to hear that your experience with us has not met your expectations in recent... months. We take your concerns seriously and are committed to addressing them in a timely and efficient manner.

Regarding the issues with appliance replacements, we strive to provide high-quality, functional appliances to all of our residents. We are currently reviewing our inventory and replacement processes to ensure that we are meeting the standards that our residents deserve.

We also want to address your concerns about our leasing team. We are pleased to share that our leasing department has made significant improvements. We’ve recently promoted our leasing manager and added a highly trained agent with ample experience to our team. These changes have greatly enhanced the level of service we provide, and we are confident that they will continue to improve the leasing experience for our residents.

With respect to maintenance, we understand that timely service is essential. To better meet the demands of the community, we’ve added an extra technician to our team to assist with the increased workload. This is part of our ongoing effort to improve response times and overall service quality.

In terms of cleanliness, our dedicated cleaning staff focuses exclusively on hallways and common areas, ensuring these spaces are cleaned daily. We strive to maintain a clean and welcoming environment throughout the property.

We also recognize the importance of security and have taken steps to enhance it. Additionally, we understand the concerns you raised regarding safety and theft. Please contact us regarding any safety issues.

As for our property manager, we are proud to have one of the best in the business. She is highly active within the community and consistently works to support both her team and our residents. While you may not always see her in the office, she is regularly walking the property, engaging with residents, and providing guidance to her team to ensure smooth operations.

We sincerely appreciate your feedback and patience as we continue to improve the property. If you would like to discuss any of these concerns further, please feel free to reach out to us directly. We are here to assist and ensure that your living experience improves moving forward.

Thank you for being a part of our community. Lee mas

Thank you for sharing your feedback. I’m sorry to hear about your experience, and I truly apologize for the frustration you’ve encountered. While I’m unsure of the details of your situation, I would love to discuss it further and help find a... resolution.

We take your concerns seriously, and I want to ensure that we address the issues you mentioned. Please feel free to reach out directly so we can work together to resolve this. Lee mas