7/3/25
Cosmetic Upgrades Can’t Cover Operational Failures
As we enter another scorching New Orleans summer, I’m once again facing the same unresolved issue I reported last year: my A/C runs but does not cool, despite temperatures in the 90s. I reported the problem on June 25, 2025, and specifically requested a service check for low refrigerant. Instead of taking action, I was met with a dismissive response from staff, suggesting it was “normal” for the unit to not cool during extreme heat.
Five business days later, I’ve received no follow-up, no... service visit, and no communication from maintenance, leasing, or management. This lack of urgency and accountability is deeply frustrating.
When I moved in last year, the A/C issue was already present, and I had to repeatedly follow up just to get minimal assistance. The resulting spike in my utility bill was only partially reimbursed. Now, the same issue is repeating itself.
To make matters worse, the new resident portal rollout has been full of glitches. I can’t even reset my password to submit service requests online.
Harbor Group Management’s handling of The Saulet has felt more cosmetic than substantive. Infrastructure and resident service are clearly not priorities, and that shows in how recurring maintenance issues are handled.
Tenants deserve timely communication, reliable repairs, and basic livability, none of which I’ve received.
Review from Apartments.com
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Property Manager at The Saulet responded to this review
Hi there, thank you for bringing this to our attention. We apologize for any inconvenience and frustration this has caused you. We value our tenants and strive to provide timely communication and reliable repairs. We will address these issues... immediately and ensure that your A/C is properly functioning. Thank you for your patience and understanding.