The Chase at Overlook Ridge Apartments

They pay tenants to give positive reviews. Unprofessional is putting it lightly. As I waited for my tour that never happened several tenants were approaching the desk for missing packages, packages being sent to the wrong building, and even worse there was a tenant getting several months of bills for his service dog and he got cuts on his and the dog's feet from staples sticking out of the carpet. This is a poorly managed and unprofessional company for sure. They let you schedule online through... a virtual assistant who is not a real person nor shows accurate availability. I scheduled a tour for 4 pm because the website said it was available. Then I get an email saying they only have 5pm available, mind you I had already arranged to leave work early so I said whatever 5pm is fine. Then I get there (20 minutes early too), they bounce me between several people until they finally sign me in. The girl at the desk said somebody would be right with me. Then 5pm rolls by, still nobody checks on me. Then it's 5:20pm and finally someone tells me they don't do tours after 4:30 pm despite their virtual assistant rescheduling me and confirming me for 5:00pm. This isn't even the worst part.
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I had a truly dreadful experience . who displayed a complete lack of integrity and no respect . Despite being assured that my deposit would be returned promptly, it has been over a month and I have yet to receive any sign of it. My attempts to contact them through phone calls and emails have been completely ignored, leaving me feeling frustrated and helpless.

The apartments are nice but very poorly maintained. If something breaks or stops working they don't come to fix it days after reminding them. Packages get lost very often.

Building is nice, but management is very unprofessional. Packages get stolen and you’ll never get help from management even if it keeps happening.

I just recently finished my lease here and I had a wonderful experience, I'm really shocked by all the negative reviews honestly. Yes, it can be loud sometimes but what do you expect when you move to a big complex like this, haha. Staff was always friendly even when I locked myself out multiple times and everyone I met was also super friendly. The amenities were great and the property was always well maintained. It also was conveniently located right next to the highway. I would definitely... recommend this complex to anyone! Read More