The Chase at Overlook Ridge Apartamentos

PLEASE DON'T MOVE EVER HERE. IT WAS A MY BIGGEST MISTAKE. PLEASE SAVE YOURSELF

The management at this community is extremely poor. No one in the office seems to have the courage to take responsibility for anything, and the vendors they work with don’t respect them either. My air conditioning has been broken for three weeks now despite multiple follow-ups, and it’s been over 90 degrees every day. The people sitting in the office have no courtesy or empathy for residents and show no urgency in... resolving critical issues. It’s disappointing to see such a lack of basic accountability and care for residents’ well-being.

My lease was also cancelled two days before move in date and there are mice issues in almost all of the buildings. Lee mas

They pay tenants to give positive reviews. Unprofessional is putting it lightly. As I waited for my tour that never happened several tenants were approaching the desk for missing packages, packages being sent to the wrong building, and even worse there was a tenant getting several months of bills for his service dog and he got cuts on his and the dog's feet from staples sticking out of the carpet. This is a poorly managed and unprofessional company for sure. They let you schedule online through... a virtual assistant who is not a real person nor shows accurate availability. I scheduled a tour for 4 pm because the website said it was available. Then I get an email saying they only have 5pm available, mind you I had already arranged to leave work early so I said whatever 5pm is fine. Then I get there (20 minutes early too), they bounce me between several people until they finally sign me in. The girl at the desk said somebody would be right with me. Then 5pm rolls by, still nobody checks on me. Then it's 5:20pm and finally someone tells me they don't do tours after 4:30 pm despite their virtual assistant rescheduling me and confirming me for 5:00pm. This isn't even the worst part.
Lee mas

I had a truly dreadful experience . who displayed a complete lack of integrity and no respect . Despite being assured that my deposit would be returned promptly, it has been over a month and I have yet to receive any sign of it. My attempts to contact them through phone calls and emails have been completely ignored, leaving me feeling frustrated and helpless.

The apartments are nice but very poorly maintained. If something breaks or stops working they don't come to fix it days after reminding them. Packages get lost very often.

Building is nice, but management is very unprofessional. Packages get stolen and you’ll never get help from management even if it keeps happening.