Ashford Crossing Apartments

The apartment is nice and cozy, but the cleaning was not very good, and there are permanent stains on the toilet, kitchen cabinet, kitchen and bathroom sinks, and bathtub. In addition, the bathroom cabinet door is loose and the bedroom curtain is broken. But these are details that can be fixed, but otherwise, I loved the place.

So far it’s been a real nice place to live. Lively, fun community. Pretty solid amenities. The apartments themselves feel more spacious than they are (in a good way!). Being animal friendly is always a big plus for us, too!

The community here at Ashford is great and it's really nice that the complex continues to be incredibly family friendly. Seeing families and kids outside all the time is such a sign of a welcoming community.

The apartment itself isn’t bad. Its just a shame that the property isn’t as kept because it has potential. If it weren’t for all the trash and dog poop everywhere as well as some minor issues with maintenance the experience would have been 5/5.

I moved into the complexes in 2021 and the quality of these apartments has become so horrible that the apartments are now unsafe with regular hazards. I have never seen people so determined to do nothing.

It is such a shame because I would have stayed in these apartments forever.

1. There is never anyone in the office during regular hours listed during the week, to the point that residents have left letters on the office door. They have changed the phone to be voicemail only, so you can no... longer reach a person and are forced to leave a voicemail and wait for callback.
2. You can expect rental increases annually although they don't make any updates or repairs to the apartment, and will regularly try to argue you out of necessary upgrades and repairs.
3. Snow removal has become nonexistent, and this year there were several weeks where residents could not park in the complexes due to there being compacted piles of ice in most of the spots. They used to salt regularly, now they salt maybe twice a year.
4. When I was finding wasps in the bathroom of my ground floor, the maintenance worker said they could not find any nests, but they were likely coming from the roof since the vents are just open pipes, but that he could not check because the roof was "not made for people to walk on." They posed that I either permanently run my bathroom vent, mind you electric is a tenant responsibility, or I could duct tape my bathroom vent, which would surely cause a mold problem. After continuously reaching out that this was unacceptable, it was not until over a month later that they finally installed a screen in the vent, which took all of 10 minutes.
5. My ground floor apartment flooded with 3 gallons of water contaminated with human waste from the third floor apartment's flooded toilet, damaging all of my bathroom items causing me to throw them out. After they "repaired" the damaged third floor toilet and the ceiling (to which the maintenance manager himself said "that's a horrible patch job,") I had a second incident of water in the bathroom a few days later and the ceiling had turned brown and wet. As if this is not a hard enough process as it is, the apartments have fought me on every single repair along the way and have actually accused me of "spilling water" on my own bathroom floor because they don't want to try and figure out where it's coming from. They have caused so much additional stress that could've been resolved with basic communication and understanding. Read More