3/17/26
Do not Recommend
I lived in this building for 2 years and initially had a great experience under the previous management company. Unfortunately, things changed dramatically after the new company took over.
The new leasing team was extremely difficult to deal with. Agents would promise things over the phone or email and later deny or reverse what was said. When we gave our 60-day notice, a leasing agent twice told us we were “all set” to move into another unit with a better rate if we stayed. Both times he later... said the unit had been given to someone else. After the notice window passed, management suddenly claimed we hadn’t provided proper notice and said we’d have to renew month-to-month at nearly 3× our rent. It felt incredibly predatory.
When we moved out, they also deducted large charges from our security deposit, including FIVE hours of painting for floorboards that were damaged by mold caused by poor construction around the shower.
If you complain or suggest changes, they quote policies back to you, which is simply poor customer service. One time I had a same-day delivery delivered to the front desk while I was at work, and they fully let someone else take the package without verifying their identity, and then made it my fault that I was at work when it was delivered.
We also had a really disappointing experience when trying to reserve the rooftop for a private event. After initially booking it, management bumped our reservation in favor of a longer (and presumably more profitable) one. This forced us to scramble and rethink plans at the last minute, which was extremely stressful.
Other issues included thin walls, frequent rat noises in the pipes/walls, poorly managed package rooms, and amenities that were often unavailable or broken (pool access issues, elevators down, coffee machine frequently out of order). Carpets in the hallways and common areas, as well as the elevators, often smelled because they didn't clean them often. Elevators were consistently out of order and never repaired at the time they said they would be.
It’s disappointing because the building itself has potential and the location is great. But under the current management company, the experience deteriorated significantly. There are much better buildings in the area with leasing agents to work with who are actually professional, much better lease renewal rates, and a better experience overall.
Review from Apartments.com
Property Manager at Griffis Edgemoor responded to this review
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at Griffis Edgemoor did not meet the expectations you had during your earlier time in the community.
We’d like to provide some additional context... regarding a few of the concerns mentioned. On two separate occasions, transferring to a different apartment home was explored and in both instances, the requested transfer paperwork and inspection that was needed to hold the home were not completed before the apartments were already leased. Because of this, we unfortunately couldn’t finalize the transfers. When it came to your move-out, our records indicate that the formal 60-day notice period had passed. However, in recognition of the time spent attempting to transfer, we worked to reduce the impact by not applying the month-to-month rental rate and only holding the account to a 45-day notice period. All move-out charges were assessed according to Montgomery County regulations, and supporting documentation including photos, were provided for each item.
We’re also sorry to hear about the other concerns you mentioned regarding amenities, packages, and building conditions. These issues were not brought to our team’s attention during your residency, and we would have welcomed the opportunity to address them promptly. Our team takes pride in maintaining a clean and welcoming community and when an amenity is temporarily unavailable, we make it a priority to have it repaired and operating again as quickly as possible, as we know our amenities are an important part of the living experience at Griffis Edgemoor. During these times, we work to communicate estimated timelines and keep residents informed of progress.
If you would like to discuss any outstanding frustrations, please feel free to contact our onsite management team directly.