The Elm

Property Manager at The Elm responded to this review

We’re happy that you’re happy! Thank you for taking the time to leave us a positive review. We’re so thankful for customers like you.

Property Manager at The Elm responded to this review

Hello Alex, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. I am looking in to this matter and I will circle back with you. Please do not hesitate to reach out to me directly with any questions or… concerns at ICanHelp@AirCommunities.com, I’d be happy to assist you. -Susan Read More

Property Manager at The Elm responded to this review

Hello Alex, thank you for sharing your experience and feedback. It is our loyal residents that help us grow and become a better community. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns… expressed or that may have been previously missed, we would certainly take the time to address. Since AIR Communities has been managing The Elm we have made changes to improve the resident experience. After an audit of some previous and current services we found they were either not cost effective and they were discontinued or we needed to increase some fees.

Our package delivery service called Luxor one does have a customer service number to call if a resident is experiencing any concerns. Our front desk staff have a variety of duties geared towards our residents and if not found at the desk they are most likely assisting another resident. We would like to address your concerns with you directly. Please reach out to our Community Manager or to ICanHelp@AirCommunities.com with any questions or concerns. - Susan Read More

Property Manager at The Elm responded to this review

Hello, thank you for sharing your experience and feedback. We agree with you in that our building is beautiful.. We are sorry to hear you had concerns while a resident with us. Our focus is always on the resident experience and we often request… feedback. We regret that we missed an opportunity to take advantage of your feedback. With lease renewal offers using market rates some pricing did increase. At The Elm we price our rent to be competitive with similar communities in our area. By doing so we can remain dedicated to providing our residents access to a variety of amenities and a staff that strives to create an exceptional experience to all our future, current and past residents. Please reach out to our Community Manager or to ICanHelp@AirCommunities.com with further concerns or questions. - Susan Read More

Property Manager at The Elm responded to this review

Hello. Thank you for sharing your experience and feedback. We are sorry to hear about your neighbor’s dog that barks and is a disruption. Here at The Elm we will make all efforts to resolve any situation where noise level is louder than acceptable… apartment living standards. It is certainly understandable that above average noise can be disruptive, and our team always works with all neighbors involved to address these matters. Resolutions will be looked at and offered as necessary based on review of any reports of loud noise. We do charge an annual fee for receiving packages in secured lockers. In The Elm’s lease agreement all additional charges or fees are provided. We understand that allocated monthly expenses may vary for everyone. As such, we are extremely mindful to disclose all charges and fees with customers prior to signing a lease agreement. We would be happy to review these with you at any time. I was unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. - Susan Read More