Mt. Villa Apartments at Turf Valley

We had to rent an apartment after our house sold quickly until we figured out next steps. Trust me--we did not want to rent before our next move! We are approaching our lease renewal and thinking about staying another year. Neighbors are friendly, and the community is pretty darn quiet most of the time now that construction has stopped (which we knew about before moving in). Most problems are caused by a very few neighbors who do not follow community guidelines--something that needs to be done... in any community.

When I have sent a request to maintenance, it has been addressed within 24 hours even when we flag it as "low priority." I've observed that major lease infractions do get addressed after what I suspect is a fair warning process. Landscaping is lovely, workout area itself has always been clean (leasing office recently reminded residents kids aren't allowed in the gym, which I suspect may have been source of a dirty bathroom mentioned elsewhere).

I appreciate so many things here. If the residents remain professional and understand each person has a small part in maintaining the community anywhere they live we may drag our feet on buying a house.

No, I'm not friends with the people in leasing--we were told we were doing something wrong, so we stopped doing that thing, as we should have. I know theirs is a tough job. For context, I was an RA at a college years ago and witnessed firsthand differing levels of personal responsibility. Read More

The unit is well-designed and beautiful. However, the common areas like the clubhouse and gym don't seem to be cleaned often (I was told the cleaning crew comes only once a week and they certainly do not do a good job), with the garage never gets cleaned. It is unsanitary at best. When I expressed my concerns to the management, I was told to use "the other bathroom" in the clubhouse instead.

I am writing this as a caution to anyone considering moving into this community.

Shortly after moving in, my car and at least one other resident’s car were broken into inside the garage. At the time, the garage gate was broken and had been left open for over a week. Management had already acknowledged in writing that the gate was nonfunctional and that a repair was pending, but during that time the garage remained open and accessible to the public.

My car window was shattered and I had to file... a police report and pay out of pocket for repairs. I have photos of the damage.

After the incident, management informed residents that the gate would remain open until further notice because additional repairs were needed. Residents were advised to lock their cars and remove belongings rather than the garage being secured.

When I raised concerns and asked what support would be offered to residents who were affected, I was told that the community does not take responsibility for incidents like this under the lease.

I understand that crime can happen anywhere. What concerns me is that this happened during a known, unresolved security failure and that there was no meaningful accountability or support when residents were impacted.

I am sharing this so others can make an informed decision about this community, the reliability of its security features, and how safety issues are handled when something goes wrong. Read More