Mt. Villa Apartments at Turf Valley

The unit is well-designed and beautiful. However, the common areas like the clubhouse and gym don't seem to be cleaned often (I was told the cleaning crew comes only once a week and they certainly do not do a good job), with the garage never gets cleaned. It is unsanitary at best. When I expressed my concerns to the management, I was told to use "the other bathroom" in the clubhouse instead.

I am writing this as a caution to anyone considering moving into this community.

Shortly after moving in, my car and at least one other resident’s car were broken into inside the garage. At the time, the garage gate was broken and had been left open for over a week. Management had already acknowledged in writing that the gate was nonfunctional and that a repair was pending, but during that time the garage remained open and accessible to the public.

My car window was shattered and I had to file… a police report and pay out of pocket for repairs. I have photos of the damage.

After the incident, management informed residents that the gate would remain open until further notice because additional repairs were needed. Residents were advised to lock their cars and remove belongings rather than the garage being secured.

When I raised concerns and asked what support would be offered to residents who were affected, I was told that the community does not take responsibility for incidents like this under the lease.

I understand that crime can happen anywhere. What concerns me is that this happened during a known, unresolved security failure and that there was no meaningful accountability or support when residents were impacted.

I am sharing this so others can make an informed decision about this community, the reliability of its security features, and how safety issues are handled when something goes wrong. Read More