Renaissance Hills at Ellicott City Apartments

I would advise caution when considering Renaissance Hill at Ellicott City.

During my lease, I encountered a few challenges that impacted my experience. We dealt with a rat issue, ongoing bathroom leaks, and monthly backups in the kitchen sink. This was particularly concerning as I was pregnant at the time, which made it a stressful living situation. My husband and I often had to address these issues ourselves, as maintenance responses were inconsistent, and it felt like management was not fully... engaged with our concerns.

Upon moving out, I was surprised to find that they charged me an additional month’s rent for not providing 60 days' notice. Furthermore, they are now attempting to charge me for drywall and carpet damage that was not present when I left. I even hired a professional to patch the walls, and the condition of the carpet was excellent at the time of my departure.

It seems that there may be some areas for improvement in their communication and handling of move-out situations. If you decide to explore this option, it might be helpful to be very clear about expectations and documentation throughout your lease. Consider checking other options as well to ensure a positive living experience. Read More

Erick from maintenance did excellent job on the A.C., he is a great technician and very attentive.

Management has very poor customer service. The renovated apartments are a rush job.The paint piles off, It take them months to repair emergencies.

When they complete the request it is usually poor quality. For example, there was a roof leakage in November 2022, there was no proper fix to the roof so far.

Freshly renovated apartments look pretty but it's clear that they were completed as cheaply as possible. Outlets not working, shelves installed improperly, a gap between the dishwasher and an uninsulated wall so cold air comes into the kitchen, etc. Maintenance team is woefully unprofessional and certainly operates below the level you expect when paying for a 'luxury' apartment.
As a great example of the customer service one can expect, the office closed early on 11/23/2022. While totally... reasonable for the upcoming holiday, the office notified all residents that the office was due to close at 2:00 PM that day in an email sent out at 1:59 PM. They also sold the contact information of all residents to a commercial company called "flex" who try to dupe residents into taking on credit-based rent payments.
Lastly, the apartment complex is taking on significant financial risk by renovating multiple apartments simultaneously while capital is expensive in the US. Prospective tenants should have significant negotiating power as I doubt they can leave apartments vacant that long. If I did it again, I wouldn't agree to pay more than 90% of the current advertised rents. Read More