Renaissance Hills at Ellicott City

I would like to thank Lawrence for greatly satisfying the issue that I was having with the toilet. Lawrence arrived with his supervisor, assessed the issue and proceeded to changed out the old toilet. As always, Lawrence was very informative, neat, friendly and professional. I must also mention that he had to move a few things around in order to complete the job, in which he put everything back as he found it. I really appreciate this maintenance team. Thanks Lawrence and keep up the great work... .

Belinda Lee mas

I would advise caution when considering Renaissance Hill at Ellicott City.

During my lease, I encountered a few challenges that impacted my experience. We dealt with a rat issue, ongoing bathroom leaks, and monthly backups in the kitchen sink. This was particularly concerning as I was pregnant at the time, which made it a stressful living situation. My husband and I often had to address these issues ourselves, as maintenance responses were inconsistent, and it felt like management was not fully... engaged with our concerns.

Upon moving out, I was surprised to find that they charged me an additional month’s rent for not providing 60 days' notice. Furthermore, they are now attempting to charge me for drywall and carpet damage that was not present when I left. I even hired a professional to patch the walls, and the condition of the carpet was excellent at the time of my departure.

It seems that there may be some areas for improvement in their communication and handling of move-out situations. If you decide to explore this option, it might be helpful to be very clear about expectations and documentation throughout your lease. Consider checking other options as well to ensure a positive living experience. Lee mas

Erick from maintenance did excellent job on the A.C., he is a great technician and very attentive.

Management has very poor customer service. The renovated apartments are a rush job.The paint piles off, It take them months to repair emergencies.

When they complete the request it is usually poor quality. For example, there was a roof leakage in November 2022, there was no proper fix to the roof so far.