The Ivy Rockville

I’ve really enjoyed my time here and just renewed for my third year. Adonis at the leasing office has been helpful and friendly whenever I need assistance. The neighbors are great too, which makes it feel like a community.
The only drawback is the office hours. They’re limited to standard business hours, which can be tough for residents who work Monday through Friday, 9- 5. Otherwise, everything else has been great, and I’m happy to continue living here.

I applied for Unit 338 after it was listed as “available now” on the website. I even toured a model unit with a community manager, Adonis, who confirmed it was available for move-in. I applied the same day because I was in an urgent housing situation. My previous place had mold issues and I needed to relocate quickly.

Right after applying (and paying the application fee), I called to confirm logistics, only to be told the unit wasn’t actually ready (he did say that on tour which was fine, I… thought a couple more days but no it needed several weeks to be complete) and still needed weeks of contractor work. Multiple other units were still showing as “available now” online, even though they weren’t move-in ready either. Nonetheless, if it isn’t ready, don’t make the unit read ready on the website.

To make things worse, the unit I applied for was later given to someone else. When I asked for a refund, I was told that “pricing and availability are subject to change.” (Not to mention taking several days to respond after telling him that I was in a dire situation!!!!) That’s not how this works. In most cases, that phrase means you should apply now to hold the unit, not that you should apply and pay for something that isn’t actually available.

It feels incredibly dishonest to collect fees for listings that aren’t truly available. This experience was frustrating, misleading, and a waste of time and money. I would say if you value your time and money, look elsewhere. Read More

Staff is very unprofessional especially the manager and when asked for a question they have no answers to they get irritated.
This is not the way to attract the future residents…

Everything the last reviewer said is true. Since the community was purchased by new owners that came with new management, it’s been so disappointing. They’re finding a way to charge you for anything extra they possibly can, in addition to your annual rent increase. How do you justify charging for parking in an unsecured lot, while still restricting the number of vehicles per person? In addition to paying all your own utilities, they want to charge for trash collection, which is usually… overflowing, btw. So what am I paying rent for? Management is unfriendly and incompetent When they make a mistake, they don’t want to own up to it. The residents got a huge increased water bill over Christmas holiday and they couldn’t or wouldn’t explain why. Read More