The Ivy Rockville Apartamentos

I applied for Unit 338 after it was listed as “available now” on the website. I even toured a model unit with a community manager, Adonis, who confirmed it was available for move-in. I applied the same day because I was in an urgent housing situation. My previous place had mold issues and I needed to relocate quickly.

Right after applying (and paying the application fee), I called to confirm logistics, only to be told the unit wasn’t actually ready (he did say that on tour which was fine, I... thought a couple more days but no it needed several weeks to be complete) and still needed weeks of contractor work. Multiple other units were still showing as “available now” online, even though they weren’t move-in ready either. Nonetheless, if it isn’t ready, don’t make the unit read ready on the website.

To make things worse, the unit I applied for was later given to someone else. When I asked for a refund, I was told that “pricing and availability are subject to change.” (Not to mention taking several days to respond after telling him that I was in a dire situation!!!!) That’s not how this works. In most cases, that phrase means you should apply now to hold the unit, not that you should apply and pay for something that isn’t actually available.

It feels incredibly dishonest to collect fees for listings that aren’t truly available. This experience was frustrating, misleading, and a waste of time and money. I would say if you value your time and money, look elsewhere.
Lee mas

Staff is very unprofessional especially the manager and when asked for a question they have no answers to they get irritated.
This is not the way to attract the future residents…

Everything the last reviewer said is true. Since the community was purchased by new owners that came with new management, it’s been so disappointing. They’re finding a way to charge you for anything extra they possibly can, in addition to your annual rent increase. How do you justify charging for parking in an unsecured lot, while still restricting the number of vehicles per person? In addition to paying all your own utilities, they want to charge for trash collection, which is usually... overflowing, btw. So what am I paying rent for? Management is unfriendly and incompetent When they make a mistake, they don’t want to own up to it. The residents got a huge increased water bill over Christmas holiday and they couldn’t or wouldn’t explain why. Lee mas

I been living on the same unit for over 3 years and new management has made lots of changes, I wish any of them would be actually beneficial for the residents.

Front desk is extremely rude.
Green areas are becoming better but the grass and trees are often leave unattended for multiple weeks.

Managment changes contract rules like nothing so they can start charging more.

Service fee is a good example of it, it's just a dollar but they don't explain what is for.

Trash service fee, this is a new... one. 18 dlls which we were not used to be charged and with previous management we didn't have any sort of trash recollection problems that now days we see.

Shortage of Maintenace personal.
I think as of today 5/7/2024 there is only a couple of maintain ace folks, nothing to complain on them, really polite and efficient folks, but you can tell they are under lots of stress due the lack of more personal

The lease agreement does not cover any incidents on the unites so you have to get insurance in advance, basically management doesn't want to hold accountable for nothing, if you lack such insurance, you will be charged 25 monthly.

Ah yes and almost forgot, parking is a special thing here, you can't own two cars and want to park both on the property even when there is plenty of parking spots available, this is management policy to only allow one car per resident, you might consider making an owner change on your cars to your partner.

I would have definitely recommended this property to anyone two years ago BUT not today. Lee mas

I called for information about leasing an apartment and while asking they hung up very unprofessional