GreenBrier

Lived here 3 years. Great staff. Well kept. Quiet. Shared facilities well kept. Relatively sound proofed.

We were unable to see the apartment because it was still inhabited. So we had to fill in all the paperwork without knowing what we were signing for. The person we were dealing with (Mark) left the company halfway through the process and no-one let us know or picked up his incoming clients. After two weeks of no replies I called them and was told Mark had left, but also some of the paperwork he had requested (front sheets of contracts) was actually insufficient. But then when more time went… by I called back and it turned out that there was continuing silence because more paperwork was needed, but no one had felt it useful to let us know that they were waiting on this. Our move-in day is the only day we could get the furniture moved in, so I asked if the office could let the movers have the keys so they could move stuff into the apartment "No - we're too busy was the reply", so I asked if we could get the keys the day before "No - that would require changing all the paperwork" was the reply. So we not only have inept management handling the lease signing and moving-in process, they're also singularly unhelpful from the get-go. Great start! Read More

(1) When I moved in, there were bedbugs that came from the walls (exterminator confirmed their source). It took nearly 2 weeks to get the exterminator to show up to address the issue, which is 2 weeks that I either had to sleep in an infested apartment or find other accommodations. Then I had to treat all of my belongings on my own dime and my own time. As an apology for not being able to inhabit my apartment for 2 weeks, they took $200 off my rent. That covered less than 2 nights at a hotel in… Ann Arbor.
(2) The walls made a ticking noise from the pipes or something and keep my up at night. I had to buy earplugs to be able to sleep.
(3) The door to my balcony was crooked and when fully "closed" there was still a 1 inch gap between the door and the wall at the top of the door. Also, the lock didn't work. The bathroom door didn't close fully, and the exterior door from the unit to the hallway was very difficult to turn, and kept getting worse. I put in a service request, and they only addressed the sliding door to the balcony, then they closed the ticket. Then the door to my unit got so difficult to turn that I had to call maintenance to let me into my unit. The maintenance person said I had to agree to a "lost key" charge before they would help me, even though I handed him the key. I disputed the charge as I had already submitted a request to get this fixed and it was ignored, and had the charges dismissed.
(4) Bats. There were bats in my bedroom. flying around. When they sent someone to address the issue after 2 days of this happening, they found a hole where the radiator went into the wall, and the "fix" was to stuff it with a plastic grocery bag.
(5) MORE BED BUGS. 2 weeks before my lease was over (when I was in the process of packing up), I found a bedbug. I immediately reported the issue, and again they were coming from the walls. It took a week to get an exterminator again, and they took my entire security deposit to cover the cost, even though this was again an issue that did not originate with me. But the bed bug clause in the lease doesn't care where the issue came from. My best guess is that a neighbor didn't want to pay the $500 and instead bought sprays at a hardware store that just sent the bugs back into the walls instead of killing them, and popped out in another unit. Moving was delayed by a week waiting for the exterminator, and I also had to go through and treat everything in my apartment before allowing it to be moved out. Read More

the place is nice and the service is the best i think it's good