Westwill Apartments Midtown

Property Manager at Westwill Apartments Midtown responded to this review

Thank you for sharing your feedback. We take all reviews seriously and strive to provide a clear and accurate response.
Firstly, we would like to address the claim about management. Our property manager is the Director of Real Estate for the Michigan… region, overseeing multiple properties and ensuring high standards across all locations. This role requires balancing many responsibilities, including hiring staff to maintain office and leasing hours.
Regarding the occupancy rate, our property has been under new management since August, and we are vastly approaching our full occupancy goal, while also actively working to improve resident satisfaction. The transition period has seen some challenges in the past, but we are committed to creating a positive living environment for all of our residents.
The parking lot is gated to ensure vehicle security, and while pedestrian access is possible, we are exploring additional measures to enhance overall security.
We acknowledge that the elevator has experienced issues in the past, but have since worked diligently to address and resolve these problems ensuring reliable service for all residents.
Concerning the internet, we provide free WiFi for all residents. While there have been concerns about connectivity, we are actively seeking solutions to improve internet access, including exploring options for rewiring the building.
We have not been made aware of any noise and odor complaints and will take the necessary steps to investigate and address these issues. We encourage residents to report any disturbances so we can take appropriate action.
The condition of the windows and HVAC system is a priority for us. We have regularly scheduled inspections and repairs throughout the year to ensure all units meet our quality standards.
We are committed to maintaining a clean and safe environment. Our team is working to improve cleaning schedules and address any issues promptly. We also remind residents to be considerate of shared spaces and report any concerns.
During winter, we will ensure that walkways and parking areas are properly shoveled and salted to prevent accidents.
We appreciate your feedback and are dedicated to making continuous improvements. If you have any further concerns or suggestions, please feel free to contact our office directly.
Thank you for your understanding and cooperation.
Sincerely,
Management @ Westwill Apartments Read More

Property Manager at Westwill Apartments Midtown responded to this review

Thank you for your feedback. We take all reviews seriously and strive to address any concerns our residents may have. However, we would like to clarify a few points:
Construction and Windows: The building was completed before any tenants moved in, so… there were no residents during the construction phase. The only ongoing construction is for the gated and surveilled parking lot outside the building. Additionally, all windows are brand new and were installed prior to occupancy, ensuring that there is no lead-based paint.
Property Management: Our property manager is also the Director of Real Estate for the Michigan region, which means he has multiple responsibilities and is often pulled in many directions. Despite this, he has been actively hiring staff to ensure that office hours are covered and that residents’ needs are met promptly.
Unit Quality: We are committed to providing high-quality living spaces. If there are any maintenance issues, we encourage residents to report them immediately so we can address them as quickly as possible.
We appreciate your input and are always working to improve our services and facilities. If you have any further concerns, please do not hesitate to contact us directly.
Thank you. Read More

Property Manager at Westwill Apartments Midtown responded to this review

Hi, on behalf of the West-Will newly formed management team , Guardian Asset Management est. October 2023 as a start-up , founded by our owners, who acquired the property less than 2 years ago, I’d like to send our most sincere apologies for this… unfortunate incident being your first experience and completely understand your frustration & sentiments based on that experience. As we come to the final phases of our almost 2 year renovation process, and finalizing the structure of our daily operations as well as expanding our team, we unfortunately have ran into some scheduling conflicts and shortfalls that we are currently working to resolve so that something like this will not happen again, as long as we’re able to prevent it. Please feel free to reach out to us directly at (info@guardianassetmgmt.com or on our office line at 313-462-4950) so that we can address your concerns and make things right , in any way we can. Your feedback is invaluable to us as we strive to provide exceptional service.

Delizha Manassa
Director of Property Management
The West-Will Apartments &
Guardian Asset Management Read More