Auburn Townhomes

Property Manager at Auburn Townhomes responded to this review

Management response: Auburn Townhomes, and our staff, are Fair Housing providers. We treat all residents -current and former- fairly and equally. We do not discriminate on any basis, including skin color, race, national origin, or any other protected… status. We do, however, strive to deliver townhomes to our residents, including new residents, that have been fully reconditioned and are not subjecting new tenants to lingering odors that could come from things such as; tobacco, smoke, food, cooking, incense, aroma therapy, animals, or other smells from a former tenant. We require all tenants, including the poster, to sign an Odor Reconditioning Addendum. That Addendum puts all of our tenants on notice that they will be charged for damages and costs that go beyond the standard costs we expect to incur with turnover cleaning and readying the home for the next resident. We understand this poster is upset that their household was charged, like any other household would be charged, to eliminate odors from the home and reconditioning efforts that may include additional cleaning, painting, sealing, duct cleaning, ozone treatment, etc. Whether it is someone that was a heavy smoker, burns incense all the time, animal damage, or grease/food odors; we can, and do, treat former tenants in a fair manner and pass on the costs we incur to fully remove odors and recondition the townhomes to make them rent-ready and free of lingering odors from any prior tenant household. Read More

Property Manager at Auburn Townhomes responded to this review

Management response:

Auburn Townhomes, and our staff, are Fair Housing providers. We treat all residents -current and former- fairly and equally. We do not discriminate on any basis, including skin color, race, national origin, or any other… protected status. We do, however, strive to deliver townhomes to our residents, including new residents, that have been fully reconditioned and are not subjecting new tenants to lingering odors that could come from things such as; tobacco, smoke, food, cooking, incense, aroma therapy, animals, or other smells from a former tenant.

We require all tenants, including the poster, to sign an Odor Reconditioning Addendum. That Addendum puts all of our tenants on notice that they will be charged for damages and costs that go beyond the standard costs we expect to incur with turnover cleaning and readying the home for the next resident. We understand this poster is upset that their household was charged, like any other household would be charged, to eliminate odors from the home and reconditioning efforts that may include additional cleaning, painting, sealing, duct cleaning, ozone treatment, etc.

Whether it is someone that was a heavy smoker, burns incense all the time, animal damage, or grease/food odors; we can, and do, treat former tenants in a fair manner and pass on the costs we incur to fully remove odors and recondition the townhomes to make them rent-ready and free of lingering odors from any prior tenant household. Read More

Property Manager at Auburn Townhomes responded to this review

Thank you for the fantastic review of Auburn Townhomes! On behalf of myself and Park Avenue of Wayzata, it was a pleasure serving you and we wish you all the best!

Leisa Billington
Community Manager

Property Manager at Auburn Townhomes responded to this review

Thank you for sharing your positive experience you had while living at Auburn Townhomes. We wish you and your family all the best!

Leisa Billington
Community Manager