Laurel Village

Thank you for sharing your concerns. We truly understand how challenging it can be to live through an extended construction project, and we’re very sorry for the disruption you’ve experienced.

The exterior work at Laurel Curve is part of a planned... hail damage restoration effort that includes the roof and siding. Because these materials were already being removed, we took the opportunity to complete additional long-term improvements—such as replacing older windows and doors—so residents wouldn’t face another round of exterior disruption in the future. These upgrades will bring a refreshed, modern look to the community and provide high performance windows and patio doors designed to enhance comfort, efficiency, and overall enjoyment of your home.

Projects of this scale can be affected by weather and material availability, which sometimes requires schedule adjustments or phased work. When timelines or access needs shift, we work to share updates as soon as we receive confirmed information from our contractors. We know that reduced natural light and temporary interior impacts can be especially frustrating when you’re living in the space every day. While these conditions are temporary, they’re still inconvenient, and we genuinely appreciate your patience. Our goal is for the finished result to feel well worth the wait.

Your feedback is incredibly valuable, and we take concerns about communication seriously. Insights like yours help us continue improving how we plan, coordinate, and communicate large scale projects moving forward. Read More

Thank you for taking the time to share your feedback. You’re right, often apartments can offer attractive move-in specials. These specials are geared toward new residents as a one-time marketing investment to help them justify packing up their... belongings and going through the cost and stress of moving to a new apartment complex. The hope is that they will remain residents for many years after that. So while we aren’t able to extend this special to renewing residents, we still want to do what we can to make sure they are getting exceptional long-term value by keeping rents as competitive as possible without sacrificing the value and services offered.

Our dedicated maintenance and management teams play a crucial role in retaining long-term residents, and we are sorry to hear that we may have fallen short of your expectations. We acknowledge that all residential properties experience unexpected maintenance issues, and it's important to us that we fully understand the specific incidents you have encountered. The good news is that Laurel Village covers the cost of almost all repairs and has an amazing maintenance team to resolve them as quickly as possible. If you have not experienced this level of service, we would like to hear about it and address any further concerns you may have. Read More

Thank you for your feedback. We understand your concerns regarding the building renovations and amenity closure in the Hennepin Crossing Highrise. The renovations offer a new and improved building with state-of-the-art equipment and furnishings that... rival those in new buildings being built downtown. For this reason, we hoped that residents would be ok using the other building’s amenities temporarily and that they would feel the inconvenience was worth it in the long run. We are now in the final phase of the renovations, which includes the entry lobby, then our beautiful new building will be complete!

Regarding the outdoor patio, access has been limited due to safety concerns we have encountered. For example, the rooftop patio was closed during parades because the street below is not visible without climbing onto the elevated planter beds and peering over the edge, which is extremely dangerous. For the safety of our residents, the only viable option is to temporarily restrict access to this area.

We welcome your suggestions for resident events and movie selections, as we are always looking for new ideas to appeal to a diverse spectrum of residents. We currently host over 100 events annually. We hope you will reconsider and renew your lease. Please feel free to reach out with any questions or concerns. We want you to be happy in your home and feel that you are in the right place. Read More