The Quad on Delaware

Hi there, thank you for taking the time to share your feedback and for meeting with us to discuss your concerns.

We understand that lease installment structures can be confusing, particularly when lease start and end dates do not align with the... first and last day of a calendar month. However, we would like to clarify that all of our leases are term leases, meaning the total contractual amount for the lease term is established at signing and then divided into equal monthly installments. This information is outlined on page 1 of the lease agreement and is not based on the number of days occupied during a particular month.

Regarding the August 2025 charge you referenced, this was not an additional rent charge or a deferred payment. Because your renewal lease began immediately following the end of your prior lease term, the system initially applied a charge that did not align with your lease schedule. Once identified by management, the charge was corrected and allocated to the appropriate installment period. As a result, you were billed only for the contractual amount owed under your lease.

We recognize that installment billing can feel counterintuitive when a lease ends early in a month, such as August 7. However, the August 1, 2026 payment represents the final installment of your lease contract, not rent solely for the seven days preceding move-out.

Student housing communities commonly utilize term leases with equal monthly installments because lease terms are designed around academic calendars and fixed move-in and move-out dates. We encourage all residents to review their lease agreements carefully and ask questions before signing so they fully understand the lease structure and payment schedule.

We appreciate your residency and wish you the best moving forward! Read More

Thank you for taking the time to share your feedback. We truly value hearing from our residents and use all input as an opportunity to improve the community experience.

Regarding the fitness center, while it is designed to accommodate our community... and is typically not overcrowded, we understand that preferences can vary and appreciate you sharing your perspective.

We also recognize that there has been team transition in the past. That said, our current management team has been in place since July and is committed to providing consistent, responsive service moving forward.

In terms of internet connectivity, we recently implemented upgrades that provide each resident with an individual login. This has significantly improved reliability and made it easier to connect multiple devices, including smart TVs and gaming systems.

Security is something we take very seriously. We have introduced an updated access control system across the property to enhance both safety and convenience. We are concerned to hear about your comments regarding the garage and would appreciate the opportunity to learn more so we can investigate further. Please feel free to reach out to us directly at manager@quadondelaware.com.

We appreciate your feedback and the opportunity to continue improving our community! Read More

Thank you for taking the time to share your experience. We take feedback like this seriously and appreciate the opportunity to address your concerns.

We want to start by saying that providing a safe, comfortable living environment is extremely... important to us, and we regret that your experience did not reflect that.

Since the time referenced in your review, we have made several improvements across the community. This includes significant security enhancements, such as the implementation of a new property-wide access control system through ButterflyMX, designed to improve both safety and convenience for residents.

Regarding maintenance concerns, while water shutoffs can occasionally occur, they are only performed when necessary to complete essential repairs or prevent larger issues. Similarly, our fire alarm system is regularly inspected and functions as intended, though like in any residential community, alarms can sometimes be triggered by cooking or other environmental factors.

The concerns you mentioned related to pests and potential microbial growth are taken very seriously. Our team works with professional vendors to address these issues promptly, and we would welcome the opportunity to connect with you directly to better understand and investigate what you experienced.

In terms of utilities, billing is processed through a third-party provider; however, our team is always happy to assist in reviewing charges and helping residents navigate any concerns. There are situations where we can advocate for or apply adjustments at the property level, and we encourage residents to reach out so we can help.

Lastly, we want to clarify that our pricing does not decrease over time. Like most student housing communities, we utilize a tiered leasing structure where rates increase as availability becomes more limited.

We truly value resident feedback and are always working to improve. If you’re open to it, we would appreciate the chance to speak with you directly. Please feel free to reach out to us at manager@quadondelaware.com. Read More

Thank you for sharing your experience. We take concerns like these very seriously, especially when they relate to safety, maintenance, and overall living conditions.

The issues you’ve described, including concerns about assumed microbial growth,... fire safety, and in-unit maintenance, are not reflective of the standards we aim to uphold. Life safety systems such as emergency lighting and fire exits are regularly inspected and maintained in accordance with code requirements, and any reported deficiencies are treated with urgency.

We also want to address your comments regarding work orders and repairs. Our maintenance team is expected to fully complete all service requests before closing them, and situations where this may not have occurred are taken seriously and reviewed internally. Concerns such as appliances not functioning properly, excessive noise from HVAC systems, or inoperable laundry equipment should be resolved promptly, and we regret if that was not your experience.

Regarding access control and community safety, we have implemented property-wide upgrades to our entry systems through ButterflyMX to improve reliability and security. If doors are not functioning as intended, we want to investigate and correct that immediately.

We also want to clarify that our model unit is intended to represent the general layout and finish level of our apartments, not to mislead. Feedback like yours helps us ensure we are aligning expectations with reality.

We would genuinely appreciate the opportunity to connect with you directly so we can review these concerns in detail and work toward resolutions where possible. Please reach out to us at manager@quadondelaware.com so we can escalate this appropriately.

Your feedback is important, and we are committed to improving the resident experience. Read More